Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
We’d like to announce a new PagerDuty feature: auto-resolution of alarms. Auto-resolution is a setting on the PagerDuty alarms; if enabled, an alarm will automatically resolve itself after a specified amount of time.
Alarm auto-resolution is an important safety mechanism in case you forget an alarm in the Triggered state. This all makes perfect sense if you understand how the PagerDuty alarms work.
Alarms in PagerDuty are stateful. Each alarm starts out in the Idle state. Upon receiving a trigger email, the alarm transitions to the Triggered state and begins to alert your team based on the rules specified by the alarm’s alarm group. However, if an already Triggered alarm receives additional trigger emails, it logs them but *does not re-start the alerting process*. This can be dangerous, as I’ll explain below.
In the normal case, an alarm is triggered and notifies the person on-call. That person receives the phone/SMS/email alert, fixes the problem and resolves the alarm. In some cases, the person on-call does not receive the alert (this can happen if your cell runs out of batteries, or has no reception, or you forget your phone in another room and go to sleep). In these cases, the alarm is automatically escalated to a secondary person, who then picks up the alert and resolves the alarm. It’s also possible (and this has happened a few times to some of our customers) that an alarm triggers and contacts all of the people in the escalation chain, but nobody picks it up.
When an alarm runs out of people to notify, it stays in the Triggered state until someone resolves it. This is a dangerous state for an alarm to be in, because, as I mentioned above, any trigger emails to the alarm will not restart the alerting process. The alarm must be explicitly resolved to re-enable alerting.
This is where auto-resolution comes in. We strongly recommend you turn it on for all of your alarms. Here’s how to enable auto-resolution for an alarm:
Since we opened our San Francisco headquarters in 2009, PagerDuty has experienced tremendous growth, with offices in Toronto, Seattle, London, and Sydney. Our global footprint...
We just held our annual conference, PagerDuty Summit 2018, where we shared new product announcements and demoed new capabilities. But while we always have big...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2019