PagerDuty Customer Support & Advocacy Team Wins Stevie® Award

by Sam Lewis August 18, 2015 | 3 min read


Team Garners Recognition for Commitment to Customer Success in 12th Annual International Business Awards

We here at PagerDuty know the value of customer service. Sure, we have a great product, but we know we need to be able to back that product up with a support team that can help each and every customer get the maximum value out of their purchase. PagerDuty can transform teams, and help more people work together, with more visibility and with a greater ability to achieve Operational Maturity through DevOps.

That’s why we are delighted to announce that our Customer Support and Advocacy team won the Silver Stevie® Award in the Customer Service Department of the Year category in the 2015 International Business Awards. The award demonstrates PagerDuty’s commitment to its customers, as evidenced by a satisfaction rating that averaged 98.3 percent throughout 2014.

By having dedicated support people across multiple time zones, and through multiple modes of contact, we are proud to have been able to make so many of our customers happy.

“High quality and low latency are words I’d use to describe the PagerDuty Support team,” said Gary Colman, Site Reliability Engineering Manager at Mixpanel.“The agent told me exactly what I needed to know and pointed me to the exact documentation and code I needed.”

“PagerDuty’s Support team is prompt and very helpful,” said Jeff Welling at Hootsuite.“The agent clearly explained the problem in terms I understood.”

“I was incredibly surprised that the first person I got on the phone actually had all the correct answers to my SAML question,” said another customer. “That is very unusual in 2015.”

“Great quality and attention by the people working in support,” said a PagerDuty user. “I highly appreciate everything that was done for my issue.”

“It’s nice to be kept in the loop, even for a feature request,” said another customer, of our policy of always providing updates. “Well done!”

“Delivering an exceptional experience, across all people and channels, is paramount to us. We ensure our customers are not only happy but also successful in their use of PagerDuty to drive their own businesses’ uptime and customer satisfaction,” said Ryan Hoskin, PagerDuty Director of Customer Support and Advocacy. “What I truly love about leading this effort is that our values are strong in our team and pervasive across the entire company.”

PagerDuty is proud to have been chosen from among more than 3,700 nominations from organizations of all sizes. Submissions came from virtually every industry and were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August.