PagerDuty partners with mission-driven organizations to improve global health outcomes through operational excellence and AI innovation

At PagerDuty, we believe operational excellence and social impact are inseparable. As AI rapidly transforms how nonprofits operate, our AI and agentic technology empower mission-driven teams to automate complexity and focus their limited resources on what matters most: delivering reliable services that create meaningful impact at scale.

Since 2019, PagerDuty.org has put this belief into action, supporting organizations on the front lines of time-critical health, crisis response, education technology, climate action, and beyond to build the social resilience needed for lasting change. By mobilizing our core resources, PagerDuty is uniquely positioned to help nonprofits navigate the AI transition, strengthen their operational resilience, and drive long-term value.

Today, we are proud to announce the eight organizations that make up our latest Impact cohort: innovative healthcare, humanitarian, and crisis-response organizations that leverage technology and direct intervention to address critical gaps in healthcare access, emergency medical response, disease prevention, and disaster relief across underserved communities worldwide.

Through this program, these tech-forward organizations will receive comprehensive support from PagerDuty.org, including general operating funding, platform credits, pro bono technical advisory support and training from our employees, and impact storytelling and networking opportunities. Over the next year, we’ll partner with each organization to strengthen their AI-first operations and digital capabilities for long-term sustainability, and explore how the PagerDuty Operations Cloud platform can help drive greater efficiency and deepen their impact through automation.

We proudly invest in the partners below to advance their operational excellence and vital human-centered work in service of a more equitable world and sustainable future.

Meet the Partners

CareMessage is a social enterprise and the largest patient engagement platform designed for low-income populations in the United States. CareMessage delivers personalized health education and care coordination support via text messaging. Founded in  2012, CareMessage has reached more than 20 million people across 45 U.S. states and territories, with a focus on increasing access to care, improving clinical outcomes and addressing social drivers of health for low-income communities. The CareMessage team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact.

CareMessage facilitates millions of patient interactions each month between safety net healthcare providers and underserved communities. PagerDuty.org’s investment will help CareMessage advance the AI-driven infrastructure that helps interpret these interactions, identify patient needs earlier, and support community health workers in connecting patients to the care and resources they need. This support will help CareMessage accelerate progress to its goal of demonstrating measurable improvement in health equity for five million people from low-income populations each year by 2028.

Crisis Text Line is a global nonprofit providing free, 24/7, confidential text-based mental health support in English and Spanish. We combine human connection with scalable technology, research, and partnerships to strengthen mental health systems worldwide. Since 2013, more than 125,000 trained volunteers have supported over 17 million crisis conversations across multiple languages through partners in the U.S., Canada, Ireland, and the UK, contributing over 9 million volunteer hours and helping respond to or prevent more than 32 million crisis moments. In 2025, Crisis Text Line expanded its reach by acquiring Aquí Estoy to bring support to 20 Spanish-speaking countries across Latin America, Spain, and the Caribbean.

Crisis Text Line’s growth addresses a global health emergency: suicide is the third leading cause of death globally for people aged 15-29, 50% of the global population will develop a mental health disorder in their lifetime, and 70% of people who need mental health care globally cannot access it. PagerDuty.org’s investment will help Crisis Text Line strengthen the operational infrastructure needed to scale its text-based service and technology across new geographies in Latin America. This support will help Crisis Text Line accelerate progress toward its ambitious goal of reaching 25% of the world’s population—more than 2 billion people—within the next five years.

Mercy Corps–soon to be Prosper Global–is a global humanitarian organization working to create a future where everyone can prosper. Over the past 25 years, Mercy Corps has responded to more than 100 emergencies—supporting communities affected by conflict, displacement, natural disasters, climate change, and other crises. In 2025, the organization reached 37 million people with lifesaving care and lasting support. Nearly 95% of Mercy Corps’ team members live in the communities where they work, building trust and long-term resilience. 

The scale of global need continues to grow—an estimated 239 million people will need humanitarian assistance in 2026. PagerDuty.org’s investment will help Mercy Corps strengthen the operational capacity of its humanitarian response to be more effective. In practice, this means acting even faster in the first critical days of a crisis, directing flexible funding to the most urgent needs, reaching communities that are often overlooked, and deepening preparedness and resilience efforts that shorten recovery. This support will help Mercy Corps scale its impact for tens of millions of families across 30+ countries.

SIRUM drives the future of healthcare by connecting people with surplus medicine. The organization helps hospitals, pharmacies, nursing homes, and individuals donate their unused, unexpired medicine and get it to where it’s needed most. Using custom technology, SIRUM diverts life-saving medicine from being dumped, flushed, or burned and automates courier pick-up and logistics to deliver it to people in need. Through its partner network and its own pharmacy service, Good Pill, SIRUM offers a consistent supply of 500+ of the most common medications, covering 75% of all drugs prescribed (excluding opioids). As the nation’s largest redistributor of surplus medicine, SIRUM has redistributed more than $300 million of medicine to over 850,000 patients.

The need for medication access is growing. Projections suggest that as many as 15 million Americans could lose healthcare coverage by 2034, disproportionately harming low-income families, seniors, people with disabilities, and rural communities. Recent surveys reveal that four in 10 adults have not taken their medication as prescribed in the past year due to costs—more than in any other year. PagerDuty.org’s investment will help SIRUM bring its Good Pill pharmacy model to more states, building toward a comprehensive solution for medication access and affordability that will reach 10 million Americans annually.

Nexleaf Analytics designs and implements IoT sensor solutions for health systems in low- and middle-income countries. Nexleaf’s Connected Clinic platform provides real-time monitoring across hospitals and health facilities, helping teams detect equipment failures, prioritize maintenance, and respond faster to disruptions that can interrupt care. The organization currently protects vaccines for 1 in 6 babies born globally, monitoring equipment uptime, preventive maintenance compliance, and user engagement across health facilities with a focus on vaccine cold chain management and essential medical equipment.

Reliable power is essential for vaccine refrigeration, oxygen systems, and diagnostics, yet climate-related shocks increasingly threaten continuity of care in resource-limited settings. PagerDuty.org’s support will help Nexleaf expand its Connected Clinic platform to include solar power system monitoring alongside cold chain assets, and strengthen AI-enabled training tools so frontline users can more quickly identify issues and keep essential systems functioning reliably.

Trek Medics International is a nonprofit technology organization dedicated to improving access to emergency response networks in underserved communities worldwide through innovative mobile phone technologies. Trek Medics’ flagship product, Beacon Dispatch Platform, provides real-time dispatch and data management for emergency medical services, mental health crisis response teams, and other first responders. The platform coordinates responders, monitors response times, geographic distribution of incidents, and emergency type breakdowns, helping response agencies operate more efficiently and save lives. Every purchase of Beacon directly supports colleagues around the globe with limited resources, making life-saving technology accessible to all communities regardless of race, religion, or creed.

PagerDuty.org’s investment will help Trek Medics achieve SOC 2 Type 2 compliance and continue building its Beacon Analytics AI Chatbot, which uses natural language processing to allow organizations to query their data and generate customizable reports specific to their agency type. This support will help Trek Medics scale its platform and expand access to critical emergency response infrastructure in resource-limited settings worldwide.

Vector Control Innovations (VCI) is transforming mosquito surveillance into a real-time sensing network operated by local health teams. Mosquitoes are the world’s deadliest animal, transmitting diseases like malaria and dengue that affect millions of people each year and kill hundreds of thousands—with climate change further altering mosquito habitats and transmission patterns. VCI’s flagship product, VectorCam™, is an AI-powered digital tool that enables faster and more accurate mosquito identification directly in the field. Using a smartphone-based imaging system powered by computer vision algorithms, frontline workers can capture mosquito images and receive AI-assisted species identification even without internet connectivity.

PagerDuty.org’s investment comes at a critical time in VCI’s growth, helping them build an operational intelligence layer around VectorCam™ so that field deployments generate real-time engineering insights and enable rapid product iteration. This support will help ensure VCI’s systems remain reliable as deployments scale across hundreds of devices used by vector control teams in rural environments across eight countries between 2026-2028.

World Central Kitchen (WCK) has one simple belief: food is a universal human right. As natural disasters and humanitarian crises continue to increase in both frequency and severity, the need for immediate food and water relief has never been higher. WCK is committed to providing emergency relief to communities impacted by disasters, filling acute gaps in hunger needs when others can’t or won’t. Since its founding, WCK has served more than 600 million meals worldwide, showing up in moments of disaster to serve communities experiencing hunger with urgency and compassion.

PagerDuty.org’s investment will bolster WCK’s ability to respond rapidly to crises while strengthening the infrastructure and systems needed to scale its operations globally. This support provides the flexibility WCK’s Relief Team needs to act quickly in moments of urgent need, while helping expand the distribution of fresh meals in partnership with local chefs, food suppliers, and kitchens. By sourcing meals directly from neighborhood businesses, this model delivers critical nourishment while supporting local economies and helping communities recover and rebuild during times of crisis.

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PagerDuty.org empowers mission-driven teams to build a more equitable world and sustainable future. Our spring investments will help partners build AI readiness and adoption, resilience, achieve greater efficiency, and continue delivering critical services at scale when their communities need them most. To learn more about our global impact commitments and journey, please explore our Impact Hub.