Today, we’re excited to announce our new partnership with NetHope. This collaboration represents our dedication to supporting the digital transformation of organizations working to solve some of the world’s most pressing challenges. The partnership, which supports NetHope’s Center for the Digital Nonprofit, brings together the expertise of the technology sector with the on-the-ground experience of nonprofits to create a foundation for forward-looking organizations to deliver aid, relieve suffering, and build hope through the power of technology.

Why This Partnership Matters

Nonprofit organizations face unique digital operations challenges, including maintaining reliable services with limited resources while supporting mission-critical work that can’t afford downtime. Whether ensuring community services remain accessible during a crisis, keeping early warning systems operational in remote locations, or maintaining donor platforms during critical fundraising periods, digital reliability is essential to their impact. 

Recognizing these needs, PagerDuty is proud to partner with NetHope to help strengthen the digital operations capabilities across the entire nonprofit sector in three ways:

Deep Sector Learning: Engaging with research initiatives to help provide insights into the most pressing digital operations challenges faced by nonprofits and how reliability needs differ in the nonprofit context.

Community-Driven Solutions: Collaborating with nonprofit digital leaders to co-create resources, methodologies, and best practices designed for the sector’s unique constraints, contributing to case studies and guidelines that benefit the entire nonprofit community.

Thought Leadership: Contributing our expertise to research and tools developed by NetHope’s Center for the Digital Nonprofit and helping advocate for nonprofit-suitable approaches to digital operations through briefings, research reports, and events.

Building on Innovation and Collective Action

NetHope is a catalyst for collective impact, advancing humanitarian, conservation, and international development efforts worldwide. For more than 20 years, NetHope has enabled international nonprofit organizations and leading technology partners to address the world’s most pressing challenges and advance global good through collaboration, collective action, and smarter use of digital technology. Today, over 60 nonprofit Members and 50 technology partners collaborate to leverage digital solutions for exponential impact. Collectively, NetHope Members deliver more than 60% of all annual international, non-governmental aid, serving over 1.67 billion people in 190 countries. 

The NetHope Center for the Digital Nonprofit is leading innovation across the sector and advancing digital transformation for nonprofits around the world. Through advanced research, trend briefings, benchmarks, and data, NetHope empowers nonprofits to better understand their digital capabilities and build the skills they need to thrive. From practical tools to strategic insights, NetHope helps nonprofits on their path to digital transformation with resources including the IDEA Journey, Digital Nonprofit Ability (DNA/DNA+), Digital Nonprofit Skills (DNS), and Digital Nonprofit Finance (DNF). NetHope has also been leading sector-wide initiatives on AI adoption since 2017, developing the AI Ethics Toolkit, Humanitarian AI Code of Conduct, and, most recently, launching the AI Lighthouse. 

This work, in conjunction with NetHope programs and community-based amplification powered by NetHope’s unique collective action for collective impact model, achieves faster, more effective, and more scalable digital transformation.

“Now more than ever, nonprofits need smart, tech-powered operations to scale their impact and drive lasting change. By fostering collaboration between leading technology providers and the NetHope community, we can develop actionable insights, best practices, and tools that accelerate digital transformation for nonprofits worldwide.

That’s why we’re excited to welcome PagerDuty as our newest partner. Their expertise in building resilient, digitized operations will be instrumental in helping NetHope Members and nonprofits everywhere sustain and advance their mission-critical work.”

– Daniela Weber, Director of the NetHope Center for the Digital Nonprofit

PagerDuty’s participation brings operational reliability expertise to complement NetHope’s Center for the Digital Nonprofit work on digital transformation and emerging technologies. The PagerDuty Operations Cloud helps nonprofit organizations automate critical work, build more resilient operations, and deliver more impactful services. Our platform addresses the unique challenges nonprofits face, including maintaining reliable services with constrained budgets and scaling their digital infrastructure as their impact grows. Through this partnership, we’re committed to both sharing our expertise in operational resilience and learning from nonprofit digital leaders who are pioneering creative solutions to complex challenges in humanitarian, development, and conservation work.

Looking Ahead

This partnership reflects our belief that reliable digital operations are a priority for all mission-driven organizations. Through the NetHope Center for the Digital Nonprofit, we’ll work alongside nonprofit leaders and technology partners to advance digital resilience across humanitarian, development, and conservation sectors, ensuring technology serves as an enabler rather than a barrier to creating positive change.

PagerDuty is committed to supporting mission-driven organizations. Learn how PagerDuty can automate, orchestrate, and accelerate urgent work at your mission-driven organization. Sign up for your free 14-day trial today. To explore our global impact programs serving our employees, customers, communities, and the planet, visit our Impact Hub.