Today is a very proud day for PagerDuty and PagerDuty fans around the world—we rang the bell at the New York Stock Exchange to begin...by Jennifer Tejada
April 11, 2019
PagerDuty escalation policies just reached the next level (pun intended). You can now add up to 10 team members to each level of your policies to notify more people about the incidents they care about. Make sure your team’s issues are responded to quickly and resolved in a flash by getting all the right people notified and working together.
Critical incident? Alert the primary, secondary and tertiary at the same time to get someone on it faster. Slower responders can join the resolution in progress.
Or in the rare case that your primary and secondary on-call miss their alert, you can use Multi-User Alerting to get the rest of the team responding to incidents to ensure nothing ever fall through the cracks.
When you hire new team members it’s imperative to get them up to speed quickly so they can start contributing to your team. With Multi-User Alerting you can have a trainee share on-call responsibility with a seasoned engineer to tag team incidents in order to get them into the swing of things, fast.
Non-responders can add themselves to escalation policies to stay informed — or if they can handle the issue themselves, acknowledge and start working on it.
As a manager you can put yourself on any level of an escalation policy to be notified along with your team when they are receiving alerts, and immediately know when an incident gets escalated.
Critical incidents should often wake up people from multiple teams — is this a web or an ops issue? You now have the ability to wake up someone from each time to tackle incidents together.
Multi-User Alerting is already available in your account, just edit any of your existing escalation policies or create a new one. No more 1-minute escalations, no more workarounds needed. If you have any questions, shoot us an email at firstname.lastname@example.org.
Please remember to wake your team up responsibly. Unless it’s truly a sev-1, let the primary responder do their job — you hired good people for a reason. Not every incident needs to wake up 10 people.