The recent outage on June 12 proved yet again that service disruptions are inevitable, it’s not a matter of if, but when? And the next question is: how ready are you when that disruption strikes? What sets successful leaders apart is how quickly they are able to recover.

Digital businesses are more complex than ever. Teams are managing sprawling cloud environments, microservices architectures, and a dizzying array of third-party integrations. The signals are multiplying, expectations are rising, and the margin for error is shrinking. In this environment, even a few seconds of downtime can have outsized consequences—lost revenue, damaged reputation, and missed opportunities.

For leaders tasked with keeping services reliable and teams productive, the stakes have never been higher. Teams are often flooded with alerts from fragmented tools, each one demanding attention and distracting from delivering value. Manual triage slows everything down at the exact moment when speed matters most. And with generative AI now in the mix, the volume and complexity of signals are only increasing.

PagerDuty and AWS: A Modern Foundation for Resilience

This is where the partnership between PagerDuty and AWS comes into play. Together, we offer more than just a patch for operational chaos—we provide a modern, scalable foundation for fast, resilient, AI-powered digital operations management. PagerDuty, built on AWS, is designed to help organizations not just survive disruption, but thrive in the face of it.

With PagerDuty and AWS, you can:

• Maintain resilience with cloud-scale infrastructure to right-size applications and smart incident automation that absorbs disruption without slowing your teams down.
• Streamline operations by connecting workflows and reducing manual effort, so your teams can focus on high-impact work.
• Act faster and smarter using better targeted generative AI and automation that’s grounded in safety and context, ensuring that your response is both rapid and reliable.

Whether you’re resolving an issue during a peak traffic window or preparing to launch your next product update, PagerDuty and AWS give you the visibility, reliability, and speed to keep moving forward.

Building Resilience Into Every Workflow

Fast-moving organizations are constantly evolving—adding new services, expanding into new regions, and responding to shifting demands. But legacy tools often fall short when it comes to protecting uptime and keeping teams focused during high-pressure moments.

PagerDuty helps teams stay resilient through it all, with AI-driven digital operations management running on highly available, scalable, and secure AWS infrastructure. Our solutions are built to absorb disruption, so your teams can keep building, shipping, and supporting the business, even when systems are under stress.

With PagerDuty and AWS, you can:

• Build a resilient environment with secure, scalable infrastructure and automation that reduces risk and disruption.
• Accelerate innovation by minimizing alert noise and freeing teams to focus on what matters most.
• Deliver continuous operations with AI-driven workflows that detect and resolve issues before they affect customers.

Modernize on a foundation that’s secure by design, meeting enterprise-grade demands for security and governance with cloud infrastructure and a platform purpose-built for security and governance.

Making Efficiency the Default

Modern teams depend on real-time operations to keep services running smoothly and customers satisfied. But too often, teams are buried in manual tasks, siloed tools, and reactive processes that leave little time for meaningful work. PagerDuty brings the right balance of AI, automation, and integration to help your teams move with clarity and speed.

With intelligent automation and deep integrations across your cloud environments, PagerDuty and AWS unlock new levels of operational efficiency:

• Scale operations without scaling burnout by reducing manual toil, routing incidents faster, and allowing junior team members to have the context to resolve issues.
• Automate critical workflows end to end, from detection to resolution, with intelligent signals, prebuilt runbooks, and contextual AI.
• Connect cross-functional teams with shared visibility and consistent processes.

PagerDuty integrates with over 700 tools to centralize context, coordinate response, and support fast action. Instead of wasting time tracking down logs, dashboards, or decision-makers, teams can move in sync, armed with the right information at the right time.

And because the PagerDuty Operations Cloud platform is designed for scale, you can extend automation to handle everything from low-severity events to high-stakes incidents—without overwhelming your people. Security teams can trigger auto-remediation workflows for threats detected by AWS services like Amazon GuardDuty. Developers can use PagerDuty’s AI-powered assistant to manage alerts and escalate issues directly from their messaging platform of choice. Plus, with rich dashboards powered by real-time analytics and automated status updates, leadership stays aligned on impact, trends, and opportunities to improve.

The Bottom Line

PagerDuty and AWS are redefining what it means to be resilient and efficient in the face of disruption. By combining cloud-scale infrastructure, smart automation, and trusted AI, we’re helping organizations turn operational chaos into a competitive advantage. Whether you’re resolving an issue during peak traffic or preparing for your next big launch, you’ll have the visibility, reliability, and speed to keep moving forward.

Stay tuned for the next post, where we’ll explore how PagerDuty and AWS are building the road for innovation and powering real-world use cases. In the meantime, read more about our partnership and integrations.