PagerDuty is excited to participate in ServiceNow’s Knowledge19 event in Las Vegas this week. As a ServiceNow Gold Technology Partner, this is an event our...by Andrew Marshall
May 6, 2019
Microsoft Ignite was a massive show this year and it was great to see all of our Microsoft friends from the Azure, SharePoint, Yammer, and Power BI teams. This year, our presence at Ignite was a proof point of how PagerDuty is continuously investing in and strengthening our relationships within the Microsoft ecosystem — integrating with the Microsoft stack and adjacent solutions in an increasing number of ways to deliver immense value to organizations globally. Several breakout sessions with key Microsoft product teams (most notably, the Azure team) specifically called out PagerDuty as a recommended solution in extending agile incident management workflows to your Microsoft tooling.
We showcased a lot of great integrations that deliver the agile workflow needed when monitoring a Microsoft infrastructure:
We also received additional use case requests — such as monitoring performance explicitly for SQL server and for specific Microsoft applications such as Exchange server, HP monitoring tools, and other custom on-premises tools. We were able to demonstrate how easily PagerDuty can integrate and deliver value with simple webhooks or email integrations, using all the data from their existing environment to enable any on-call engineer to respond to and resolve incidents faster than ever before — and far more efficiently.
We were very excited to see the new things the various Azure monitoring teams have been working on. Ashwin Kamath, Senior Program Manager for Azure monitoring and diagnostics, and Rajesh Ramabathiran, Senior Program Manager for Azure, previewed some of the exciting Azure diagnostics dashboards such as Azure Monitor. As a recommended partner, we will be working closely with the Azure product team to integrate PagerDuty with all of the powerful, new monitoring options for Azure that will be rolling out over the next few months.
Microsoft continues to invest in the PagerDuty ecosystem. With over 175+ native integrations available today, it’s great to hear that Microsoft will be adding to it. The Microsoft Flow and PowerApps team will be launching their PagerDuty integrations next week, adding to the great support that PagerDuty already provides to the Microsoft stack. These services enable customers to create easy integrations and custom applications to automate workflows and processes. An example use case would be getting alerted by PagerDuty with a call or text every time a specific individual or customer sends you an email, a file gets uploaded to an important folder, or a new opportunity is created in Salesforce. Together with Flow and PowerApps, PagerDuty will enable both IT and line of business users to respond to business issues far more efficiently.
Finally, we enjoyed listening to our friends Lincoln DeMaris, Principal Program Manager for Sharepoint, and Zohan Raz, Sharepoint Group Program Manager, talk about moving quickly while maintaining an application that’s available both on-prem and in the cloud. In the near future, customers will be able to view their saved Flows that leverage PagerDuty for agile and automated notifications and communication on their Sharepoint homepage.
All in all, Ignite was a great show and you’ll continue hearing much more about Microsoft and PagerDuty in the future. It’s a privilege to be a part of the incredible Microsoft ecosystem and align with its key objective of “empowering every person and every organization on the planet to achieve more.”