Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
This post refers to a feature that is no longer part of the PagerDuty platform. Please check out our features page for our current capabilities. You might also be interested in learning about our alert triage capability.
We are proud to announce the release of a brand new feature to PagerDuty: alarm groups. Sounds simple, but it’s actually quite a sizable update to our system. To sum it up, alarm groups allow you to route problems differently depending on their source.
First of all, alarm groups allow you to organize your alarms into groups. For example, you might want to create a group called “DB Alarms” for your database alarms, and another group called “Website Alarms” for alarms related to your site.
Secondly, and more importantly, alarm groups allow you to specify what happens when an alarm in the group is triggered. Each alarm group has a set of rules called Alerting and Escalation rules. These rules specify who to contact when an alarm is triggered, and when to escalate if the person does not acknowledge the alert.
As you can see in the example above (of an alarm group for database-specific alarms), the first rule says to contact the on-call person on the “DB Admins Primary” schedule. The escalation timeout for the first rule is 5 minutes; this means that if the Primary DB on-call doesn’t acknowledge the alert within 5 min, it will be escalated. If this happens, the second alerting & escalation rule is invoked, and so on.
You can set the alerting rules to contact a specific individual (like rule 4 above) or the person that is on-call on a specific on-call schedule (like rules 1 to 3 above).
With this new release, we have also lifted the restriction of only 3 on-call schedules (aka rotations). You now have the ability to create as many schedules as you need. You can browse all of your on-call schedules by clicking the On-call Schedules tab.
The new alarm groups feature is available to all existing accounts under the Alarm Groups tab. We’ve created a “Default” alarm group for you already, and have put all of your existing alarms in this group. Your alerting and escalation settings have now reside under this “Default” alarm group. To access them, click on the Alarm Groups tab. In the alarm groups table, click on Default (under Alarm group name).
Rest assured, all of your settings, on-call schedules, alerting and escalation rules, users, and user contact rules are unchanged. If you have any questions or feedback, please get in touch.
Since we opened our San Francisco headquarters in 2009, PagerDuty has experienced tremendous growth, with offices in Toronto, Seattle, London, and Sydney. Our global footprint...
We just held our annual conference, PagerDuty Summit 2018, where we shared new product announcements and demoed new capabilities. But while we always have big...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2019