Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
PagerDuty Launches a New Set of Integrations for Jira IT Operations, DevOps, and Developer teams count on PagerDuty’s 300+ integrations to power their end-to-end real-time...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
Okay, breathe. Everything is going to be okay!
In a recent survey we conducted, we learned that over 80% of you have admitted you have forgotten that you were on call. It makes sense, you aren’t in the office and out living your life. Then pow! You receive an alert that desperately requires your attention!
Here are a few real-life scenarios and what you should do!
This is the best scenario to be in when you forgot you were on-call. Sure, you forgot, but nothing bad has happened.
We recommend you keep an on-call emergency backpack ready for moments just like these. Throw your laptop in the bag that includes a MiFi, a couple energy drinks or anything else you would typically need when you are on-call. Then go out for a beer, just keep it light with a Belgian White over an IPA in case you end up needing some of those brain cells.
Oh no! You should have stayed home streamed a movie featuring a Strong Female Lead on Netflix, but you had to see to Sandra Bullock float through space in IMAX. Do you listen to the singing popcorn that tells you to shut off your phone or risk annoying everyone in the theater?
This isn’t the most ideal situation to be in. But crossing your fingers that nothing will go wrong probably isn’t the best course of action. But it’s not the end of the world. We recommend giving a call to the secondary person in your escalation policy or another teammate. Let them know that you won’t be available and ask them to schedule an override. This way incidents can be handled immediately instead of waiting until the alert moved through your escalation chain to your secondary on-call teammate.
Just apologize and offer to cover one of their shifts in the future.
Ah, an unexpected alert while I’m at home, playing videos and getting lost in the Wikipedia rabbit hole. What’s there to think about? Press pause, stop playing Six Degrees of Kevin Bacon and go fix the issue.
Okay, worst case scenario. You’re rocking out at a Deadmau5 show and a 45 minute drive from home, but you just received a critical alert.
In this case, we recommend acting fast. Don’t ignore the alert! (If you even heard or felt it) Instead, quickly escalate the incident to the secondary on-call in your escalation policy. This way they won’t need to wait for the notification rules to reach them.
Nothing you can do, you might as well keep rocking out and apologize tomorrow.
This is a guest post by Ilan Rabinovitch, Director of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018