Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
“I need to be notified if there’s a significant event ongoing with SignalFx.” This is what I tell my team. However, despite being the CTO...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
I sat nervously at the top of the mountain with a snowboard, staring down a double black diamond that seemed to trail off into nowhere. The icy wind biting at my face as I grit my teeth and reminded myself that, “speed is my friend.” Speed provides agility to instinctively maneuver, trusting myself and others around me as I navigate my way down. The second I start to slow down or overthink the situation, I’ll find myself with a face full of snow.
Similarly, this concept of speed and agility can be applied to building products that customers love — move faster than the market and continually adapt as you learn. If it’s not slightly uncomfortable than you’re not moving fast enough.
Don’t strive for perfection or hide behind the comfort of a plan — instead optimize for fast decision making, disciplined focus and speed of experimentation and learning. When you inevitably stumble on a mogul, brush off the snow and keep on moving; then brag about it with your friends over a beer at base camp.
During a recent blog post, Tim Armandpour the SVP for Product Development at PagerDuty wrote about a deep understanding of customer problems as a key principle behind our agile transformation. We must engineer for learning. How do you do that?
At PagerDuty, we use the ‘double diamond’ design model by the UK Design Council to institute a framework and consistent language for how we approach designing products that customers love. This is used as a model and is not a linear process (i.e we are intentional about how and when we make product decisions against the framework).
I write this down on my notepad every time I do customer discovery. It helps me stay honest and challenge bias. Interviewing a hundred customers isn’t particularly useful if you’re asking the wrong questions or seeking to simply validate your own ideas. Never do customer discovery alone. Invalidation from customers is just as valuable as validation. Partner Product Management and User Experience early in the research and ideation process.
Product Management should not hold the holy grail of customer knowledge. Product Management is responsible for facilitating customer learning across the organization. For example, at PagerDuty, both Product and Engineering participate in customer discovery early in the process and we strive to cultivate an inclusive and transparent culture of shared learning.
Don’t just hire for domain expertise. Knowledge of the space provides important context but a key skill to build in your product organization is empathy. The ability to recognize and understand the emotional needs of people is at the heart of how we solve problems for our customers at PagerDuty. Hire product managers with emotional intelligence, curiosity, commitment to personal growth, and a genuine care for helping others and solving problems.
As we get ready for the first PagerDuty Summit, where we will be discussing digital transformation with global leading organizations, ask yourself how your organization is engineering itself for continued learning. We have great product demos lined up for you to see and we’re excited to unveil new product enhancements that we have built using the approaches outlined above. We’d love to answer your questions about changes in your product development org. My team and I will be onsite to personally answer any questions about what we’re doing at PagerDuty to help you with your own transformation. See you there!
Today was the final day of PagerDuty Summit 2018, our annual conference and one of the biggest DevOps conferences of the year. It was wonderful...
PagerDuty Summit 2018, our annual conference and one of the biggest DevOps conference of the year, officially kicked off today at the iconic Westin St....
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018