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Delivering Real-Time Ops to Oracle Cloud Customers

Oracle OpenWorld kicks off this week in San Francisco so I thought this would be a great time to provide an overview of how PagerDuty integrates with Oracle Cloud to help teams add real-time operations to their cloud management.

Oracle has been using PagerDuty’s suite of products to manage its digital operations so its teams, including the Oracle Network Operations Center, can respond to incidents in real time. A few teams initially added integrations from their Oracle cloud services using the webhook and email integration capabilities within PagerDuty, but over the last several months we’ve worked closely with Oracle to enhance these integrations using our events API. These integrations help Oracle customers drive application development, infrastructure monitoring, and an enhanced customer experience.

So what Oracle Cloud Service integrations do we have? Here’s an overview:

Oracle Developer Cloud Service

The Oracle Developer Cloud Service is a cloud-based development platform that enables Agile development methodologies and DevOps automation—all within the Oracle Cloud. This service includes support for the complete software development lifecycle, from planning to deployment. Within minutes, teams get immediate access to source repositories, issue tracking, project planning, build automation, a continuous integration engine, and more.

Oracle Cloud Service Developer UI

If you have a team of developers responsible for developing, releasing, and supporting code, the ability to have real-time incident response is fundamental to your DevOps automation. The Oracle Developer Cloud Service with PagerDuty provides real-time alerting for issues—such as when a build fails or a security vulnerability within the code is detected.

“Oracle Developer Cloud Service offers users and teams a fully provisioned software development platform and infrastructure at the push of a button. Teams can plan releases and development sprints, track issues and tasks, develop and version software using Git, manage binary artifacts, and perform Continuous Integration and Continuous Deployment/Delivery leveraging Oracle Cloud infrastructure and platform services. We’re excited to be working with PagerDuty to offer our mutual customers this integration.”
— Murtaza Amiji, Sr. Director of Product Management, Oracle Developer Cloud Service

Oracle Management Cloud

A part of the Oracle Management Cloud, the Oracle Infrastructure Monitoring Cloud Service monitors the status and health of your entire infrastructure, be it on-prem or in the cloud environment, all on a single platform. Proactive monitoring across all your infrastructure tiers alerts you immediately when issues occur so you and your team can troubleshoot and resolve them before they impact end users.

With Oracle Infrastructure Monitoring, you can unify monitoring across different vendor technologies and locations with a single monitoring solution, and the Enterprise Summary dashboard provides a single holistic view of the health of your entire IT infrastructure. Oracle Infrastructure Monitoring allows you to easily assess current availability status and performance across all your tiers, including hosts, databases, application servers, virtual servers, and load balancers. You can also review open alerts across your infrastructure and drill down to further investigate. PagerDuty is one of the default notification channels that customers can easily set up so that when alerts are generated, the appropriate users and teams can be quickly notified for fast incident response.

Oracle Service Cloud

The Oracle Service Cloud combines web, social tools, and contact center experiences for a unified, cross-channel service solution in Oracle Cloud, enabling organizations to increase sales and customer acquisition, build trust and strengthen relationships, and reduce costs and effort.

Integration with PagerDuty helps Service Cloud customers better manage on call and alerting, as well as improve real-time response and productivity in service centers.

PagerDuty will continue to enhance these integrations and continue collaborating with Oracle to explore additional cloud service integrations. Attending Oracle OpenWorld? Stop by the Developer Cloud Service sessions to learn more about the PagerDuty integration and a see a demo!

Date: Tuesday, October 23
Time: 2:00 – 2:30 p.m.
Location: Moscone South (Exchange), Theater 5

Date: Wednesday, October 24
Time: 3:45 – 4:30 p.m.
Location: Moscone West, Room 3018


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