Our company literally grew out of our founders’ frustration at being on pager duty, where the person on-call would physically carry a pager — so pagers have always been floating around the PagerDuty universe.
For a while now, we’ve had a feature to send out alerts as short emails for our customers who send emails to pagers but we’ve selectively enabled it for some accounts. Based on customer demand, we’re going to turn that on for all accounts now so if you’re sending emails to a pager (or an SMS gateway*) you can enable short emails and we’ll send the same text we’d send via an SMS:
* Just a gentle reminder: although we don’t stop you from sending emails to an SMS gateway, we can’t guarantee delivery. SMSes sent this way are not guaranteed to be delivered quickly or at all.