Touching up our Web UI

- August 29, 2013


Over the next couple of days, you may notice that our webapp is getting a minor facelift.  We’ve always been a team of engineers first, but we’ve hired UX minded engineers as well now and it’s starting to show:

  • The changes are slight. We’ve made button locations and styling standardized, more intuitive and focused on the content so the UI is easier to read — which should help everyone, and new users especially. We’re also standardizing the icons everywhere (and switching to font icons).
  • We switched CDNs, making our static assets load 20% faster on average, especially for international users.
  • We’ve also enabled compression on our APIs, making everyone’s access faster.
  • You can now re-assign a triggered incident to a different escalation policy in addition to a user.
  • You can change the a user’s color on the calendar, just in case your team were all assigned shades of green. We’ve also showing push notification rules on the users page.
  • Our great support team has been working hard on the PagerDuty knowledge base, so we’re making our inline help a little easier to find.
  • The dashboard now automatically refreshes.
  • And a bonus feature! If you want to use the dashboard as a kiosk you can make it fullscreen by pressing F.

It’s a minor change in terms of functionality but we’re excited to be making strides in usability – the mobile app is next. As always, any questions are welcome.

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  • David Winter

    Do you guys have plans to release any sort of Mac menubar widget or Chrome/Safari/Firefox extension for quick easy access to PagerDuty? At least to simply see/ack/resolv events?

  • / PagerDuty

    Hi David, although we don’t currently have the widget/extension features on our roadmap, I’ll be sure to pass your request along to our Engineering team and we will keep you posted on any developments. Thank you for the suggestions!