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In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking...
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We have some very exciting news for all of our customers who are running mission-critical systems on AWS in the US-East region: we have migrated our primary stack for PagerDuty off of US-East into US-West (Oregon). The migration took place on Tue, June 19. We kicked it off just after 7pm Pacific time and finished at 9:30pm.
Best of all, we ran the migration without any downtime! We will blog about how we designed and ran this no-downtime migration in the next couple of weeks — stay tuned.
The main reason for doing this migration is the fact that a significant percentage of our customers (over 20%) run on AWS in the US-East region. As a result, we would have correlated failures between our systems and our customers’ systems: when Amazon has outages in US-East, many of our customers in the region have issues (resulting in high load in PagerDuty) and we would also lose some of our capacity. Needless to say, this is not a good situation. The move out of East has resolved this correlated failure scenario.
We will continue to maintain a fully redundant hot-backup of the PagerDuty stack on a separate provider, just in case. In the longer term, we are moving to a multi-data center setup and a multi-node data store (Cassandra). More details about the design of our new system will follow.
After an inspiring awards event at SaaStr Annual 2018, PagerDuty is returning this year with the next installment of the Inclusion for Impact Awards. Once...
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