PagerDuty Is for People: Supporting Our Community During COVID-19

by Jennifer Tejada March 19, 2020 | 4 min read

Yesterday, we released our earnings during an unprecedented time for society and the market. One of the things I noticed was the collective empathy we experienced as we talked to different teams and companies in preparation, and in our analyst call backs, where to a person, everyone kicked off their call by wishing each other good health and safety. It reminded me that when we are all in this together, not only are great things possible, but it also feels less daunting and more manageable.

We know that the diverse impacts of the coronavirus are felt by many. Our thoughts are with those of you who are directly or indirectly affected by the global coronavirus (COVID-19) pandemic. Together, we are experiencing an unprecedented situation, one that is creating new challenges for everyone. As in the past, and during this uncertain time, we at PagerDuty are taking several intentional steps to help our communities cope and thrive.

Our Commitment to #StoptheSpread

As a company founded to help developers respond to mission-critical issues, we are grateful for the sacrifices of those on the front line of medical response and for teams across the healthcare industry who are working around the clock to provide critical care and protect us. Starting today we are offering healthcare organizations 20 free PagerDuty licenses for six months. Now, more than ever, these organizations need to be prepared, available, and “always on.” Whether it’s managing your minute-to-minute COVID-19 response or ensuring that your systems to manage care and ensure patient trust are working perfectly, PagerDuty can help healthcare organizations respond to this crisis.

Beyond this, we are deepening our commitment to Time-Critical Global Health by supporting organizations on the front lines of the COVID-19 response. Through, our social impact arm, we are providing financial support to the Silicon Valley Community Foundation’s COVID-19 Response Fund, the CDC Foundation, and the UN Foundation / WHO COVID-19 Solidarity Response Fund.

At PagerDuty, our entire team is committed to #StopTheSpread and we prioritize the health and safety of our employees and their families first. Our offices are closed, we are working remotely, and we have ceased all business travel and events in a coordinated social distancing effort. As a distributed business, this has been a smooth transition for us, and we’ve been able to continue to meet all of our commitments to our customers, leveraging our cloud-native, digital-first culture. But we understand that for the majority of businesses, the reality is very different. Your company may be facing the need to become a totally digital, distributed business, almost overnight, with a new or overwhelming volume of digital traffic and a requirement to keep your business online 24×7.

In an effort to help companies, large and small, across industries transition to distributed work during the coronavirus crisis, we are offering six free PagerDuty licenses for six months for any business that isn’t already on PagerDuty. Our platform enables businesses to schedule a team of on-call responders, and to help them automatically find, troubleshoot, and rapidly solve any problems that could hurt their ability to serve customers. More information on our six-month free Starter Plan is available here. Businesses can use the coupon code “COVID-19” at checkout. We will soon be sharing a range of resources to help new users get up and running on this free plan. Whether you are a small restaurant dealing with online orders or a large enterprise fulfilling a consumer brand promise, PagerDuty can help you manage real-time, mission-critical work in minutes.

Finally, we signed the #StopTheSpread pledge and have made a donation to in honor of responders everywhere. We encourage you to think about how you can help small businesses in your local community and support front line workers. As all of us adapt to the realities of COVID-19, we will continue to find ways to support the community around us. Together, we will emerge from this stronger. If we can help you in any way, please let us know.