We just held our annual conference, PagerDuty Summit 2018, where we shared new product announcements and demoed new capabilities. But while we always have big...by Rachel Obstler
October 18, 2018
Have you ever created an incident and wished you could choose specifically who to assign it to? Have you created additional PagerDuty services just to notify an individual or team when you need their assistance?
With the new Direct Incident Assignment capability, customers can now exercise full control over assigning incidents to the right person or people. In tandem with Response Mobilizer, which enables an Incident Commander to recruit up to 300 additional responders to collaborate on an incident, we’re giving customers unprecedented flexibility in getting the right people into the response workflow and establishing accountability to streamline major incident response.
Previously, when manually creating a PagerDuty incident, it would be assigned to the escalation policy tied to the service for which an incident was created. Now, with Direct Incident Assignment, customers can easily assign incidents to specific users or escalation policies, directly within the web UI.
A new “Assign To” field now appears when a user creates an incident. From the drop-down, you can select an escalation policy or a specific user. There is no need to opt-in or configure anything to access this capability.
The ability to choose who an incident is assigned to at creation has been a frequent feature request. Many customers have expressed positive feedback during our early-access program, and we’re happy to offer this at no additional cost on all PagerDuty plans to enhance the experience for all our users.
We hope that this new capability enables your team to establish incident command with much more ease and flexibility than ever before.