We just held our annual conference, PagerDuty Summit 2018, where we shared new product announcements and demoed new capabilities. But while we always have big...by Rachel Obstler
October 18, 2018
PagerDuty sends hundreds of thousands of email notifications to customers every day, providing timely insights into problems that need their attention. To make the act of getting paged not just more pleasant, but also more informative, we’ve upgraded our email system in a big way — by adding support for rich HTML emails.
With the addition of HTML emails, your email client is the place to go for incredibly rich and detailed notifications when you get paged. HTML emails feature:
HTML emails make it easy to see more information about the monitoring tool alert that resulted in a PagerDuty incident, including images, charts, and graphs for a great user experience that drives down response times.
HTML emails are now available to all customers but are not turned on by default. To opt-in and enable these new features for your notifications:
All incident trigger and status change notifications will use HTML emails if the option is enabled for your email address.
HTML email notifications are available at no additional cost on all plans, as our goal is to enhance the PagerDuty notification experience for all our customers. We hope that you and your team find that the improved email experience enables you to shave valuable time off your response workflow.