G2Crowd Recognizes PagerDuty as a Leader in Incident Management

by Priya Sony May 10, 2018 | 2 min read

The PagerDuty team is excited to be named a leader in the incident management space by G2Crowd! We are honored to receive this recognition, as it’s based on reviews from our customers. Excitement levels aside though, what does all this really mean?

What’s G2Crowd and Why Does It Matter?

G2Crowd is a business software and services review website that lets you compare the best business software and services, which are based on user ratings and social data. The best thing about it? It has real reviews from real users rather than opinions from analysts.

G2Crowd publishes many reports, which are all aimed at providing benchmarks for product comparison and market trend analysis. They serve as a way to help folks quickly select the best products for their businesses and to find peers with similar experiences.

The latest Grid Report for Incident Management was recently released, ranking the top 10 Incident Management solutions on two axes: Market Presence and Customer Satisfaction—in other words, how many people use the platform and how successful they are.

We learned a few things when this report was published and we wanted to share just a few of the findings with you, including:

  • 92 percent of users rated PagerDuty 4 or 5 stars
  • 85 percent of users believe it (the PagerDuty platform) is headed in the right direction
  • 87 percent of users said they would likely recommend PagerDuty to others
  • PagerDuty has the largest market presence among products in Incident Management

Download the G2Crowd Grid Report for Incident Management for deeper insights, including competitive data on satisfaction ratings, market presence, feature comparisons, deployment and implementation, and much more. The report isn’t just a grid graph—it’s a 20-page document detailing the methodology and company-by-company results.