Responders Assemble: Connect Remote Teams Instantly to Cut Incident Impacts With PagerDuty’s Zoom Integration
We are excited to announce PagerDuty’s flexible, one-touch integration with Zoom Video Communications. The integration gives users the ability to create Zoom meetings directly within…
By Rebecca Pilcher
In Integrations
Tags assemble, automation, integration, notifications, one-touch, response, zoom, zoom video
Put Your Customer Service Team in the Driver’s Seat With the New PagerDuty for Customer Service Plan
In 2020, your company is no longer digital-first, you’re very likely digital-only. To your customers, the digital experience is the only experience, and if it…
By Inga Weizman
In Integrations
Tags announcements, Customer Service, customer support, integrations, zendesk
PagerDuty for Microsoft Teams Meetings
There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is…
By Andrew Marshall
In Integrations, Partnerships
Tags integrations, microsoft, Microsoft Teams, MS Teams, partners
PagerDuty Invests in National Voter Registration Day: It’s Time to Be #VoteReady
In the United States, National Voter Registration Day, today, marks the largest, single-day effort of the year to register voters and involve them in the…
By Olivia Khalili
In PD.org
Tags ID&E, pagerduty.com, pd.org, social impact, voting
The PagerDuty Platform Release: It’s Time to Master Digital Operations
Even before the COVID-19 pandemic, increasingly complex and often distributed technology environments posed a challenge for software-driven enterprises. Now, the global health catastrophe has accelerated…
By Ariel Russo
In Announcements, Product
Tags AIOps, announcements, automation, digital operations, enterprise, enterprise communications, event intelligence, machine learning, product
PagerDuty: Simplified Pricing and More Value
We are simplifying our pricing plans to provide you, our customers, with more value and to help you more easily choose the right package for…
By PagerDuty
In Announcements
Tags announcements, customer solutions, digital operations, pricing, value
PagerDuty to Acquire Rundeck
Today is a great day for PagerDuty customers, practitioners, partners, and employees as we’ve entered into a definitive agreement to acquire Rundeck, a Californian start-up…
By Jennifer Tejada
In Company, News & Announcements
Tags automation, devops
Let’s Talk AIOps: Part 2: Things to Think About & the PagerDuty Approach
Editor’s Update: Since this blog was last published, we have announced a number of new features in our AIOps solution. You can read about them…
By Vivian Chan
In AIOps
Tags AIOps, digital operations, event intelligence, machine learning
¡Feliz Mes de la Historia Hispana! Happy Hispanic Heritage Month 2020!
What Is Hispanic Heritage Month? Hispanic Heritage Month (HHM) is a time to celebrate and learn about Latinx history. Array’s theme for HHM 2020 is…
By PagerDuty
In PagerDuty Life
Tags community, company culture, diversity, empathy, experience, hispanic heritage month, intersectionality, latinx, PagerDuty Life
Better Than ‘Business As Usual’: Rethinking How PagerDuty Works in a Post-COVID-19 World
Earlier this year, as COVID-19 appeared, our global community of almost 800 employees became a fully remote workforce—effectively overnight. Now, all of us have had…
By Joe Militello
In Culture, PagerDuty Life
Tags company culture, DEI, diversity, inclusion, PagerDuty Life
Let’s Talk AIOps: Part 1: What IS AIOps, Exactly?
Editor’s Update: Since this blog was last published, we have announced a number of new features in our AIOps solution. You can read about them…
By Vivian Chan
In AIOps
Tags AIOps, digital operations, event intelligence, machine learning
Retail Industry Trends 2020: All-In on Digital Since COVID-19
This is the first in a series of posts we’ll be publishing on trends we’re seeing in the retail industry and how IT organizations tasked…
By Vivian Chan
In Best Practices & Insights
Tags downtime, ecommerce, holidays, Incident Management, retail
Extend the Power of Your Teams With PagerDuty’s ServiceNow Integration Update
What’s New With PagerDuty and ServiceNow? You asked and we’re delivering! We’re introducing several new and exciting features to PagerDuty’s ServiceNow integration that you, our…
By Rebecca Pilcher
In Integrations, Partnerships
Tags automation, cmdb, integrations, partner, service dependencies, servicenow, SNOW
3 Takeaways From SaaStr Summit: Transformation, Opportunity, and Social Responsibility
At this year’s SaaStr Summit: Enterprise, our CEO Jennifer Tejada talked about why digital acceleration has been one of the positives to come out of…
By PagerDuty
In Events
Tags automation, culture, digital acceleration, digital transformation, events, leadership, social impact, transparency
6 Steps to Increase DevOps Velocity
Many organizations are looking to implement DevOps due to the promise of increased release velocity, better developmental agility, and the ability to free up time…
By Isabella Pontecorvo
In Best Practices & Insights, DevOps
Tags analyst reports, Best Practices, devops, Gartner
Humanizing a DevOps Transformation
Anyone who’s ever played the game of chess knows there’s more than one way to reach a desired outcome. There are 400 possible setups after…
By Joseph Mandros
In DevOps
Tags accountability, continuous improvement, culture, devops, metrics, On-call, transformation
The Problems With Agile and Scrum
Agile is a popular buzzword in software development, with some organizations and teams masquerading as “agile” while they are actually doing something very different. I’ve…
By Derek Ralston
In Best Practices & Insights
Tags agile, continuous feedback, continuous improvement, Kanban, scrum