PagerDuty Blog

Mastering Digital Operations Across the Enterprise

I’m excited to announce that today, PagerDuty is taking our automation capabilities to new scale and scope as we have acquired Catalytic. With their technology and talented team we accelerate the delivery of enterprise-wide process automation that manages no-code workflows across the business, broadly applicable to any workflow, for any employee. Our combined capabilities will provide businesses with a unified platform for work that can tackle both front and back office workflows, expanding our impact beyond DevOps, technical and customer service teams to roles across Legal, Finance, HR, Sales and beyond. 

This new capability enables us to automate repetitive work across the enterprise. This can include things like employee, customer and partner onboarding for business operations, sales and pipeline reporting for revenue teams, and any type of collaborative content review process like contracts, agreements, hiring and purchasing. In fact just about any existing repetitive workflow can be quickly adopted using an intuitive interface that requires no technical knowledge or coding whatsoever. 

Automation has always been at the forefront of PagerDuty’s focus on managing critical work. As the world becomes more unpredictable, the complexity of digital operations and the velocity with which companies conduct business continues to accelerate. Companies poised to win are the ones that empower their teams with automation in order to spend more time on innovation. Taxing people with repetitive tasks is unscalable and results in extra strain for your most skilled and limited resources, your employees.

When primary digital services are unavailable the business impacts can be astounding, so initially, we focused on automating major incident response for your highly skilled (and paid) developers and technical teams. PagerDuty pioneered automated incident response and automatic reactions when an incident occurs. We then turned to automating event management to reduce noise and false alarms and injected logic at machine time with Event Intelligence. In October 2020, we closed on the acquisition of Rundeck which we rapidly integrated onto the platform. This armed responders with task automation through runbooks, automated diagnostics, and automated remediations that drastically reduce the time it takes to solve problems and puts the power to do so in the hands of first responders, saving developers and highly skilled teams interruptions and escalations altogether.

With the addition of Catalytic capabilities and their skilled automation team, we expand on our scope, beyond just business critical digital services and into any business workflow across the enterprise. Removing redundant tasks and processes and ensuring service levels are met and exceeded across the business with as little human oversight as possible.

Today PagerDuty is tackling all repetitive operations work across the entire enterprise, focused on providing business-wide process automation and mobilization capabilities to any employee for any situation. 

We are beyond excited to expand our capabilities across the enterprise. As businesses become customer centric and digital services power every facet of our businesses, The PagerDuty Digital Operations Platform will expand to support every employee’s repetitive work, removing tasks and unnecessary interruptions so they can focus on what matters most. We will rapidly integrate Catalytic’s capabilities, like we did with Rundeck before them, and deliver a unified and integrated experience in short order.

Businesses have grown to trust PagerDuty with their most critical services. We’re excited to build on that trust and support your entire organization’s operations processes into the future.

Safe Harbor Statement

This communication contains “forward-looking statements” that are based on PagerDuty’s beliefs and assumptions and on information currently available to PagerDuty as of the date of this communication. Forward-looking statements include, but are not limited to, statements regarding [the anticipated timing of the consummation of the acquisition (if at all)], the expected benefits of the acquisition, the ability to successfully integrate Catalytic into PagerDuty’s business, the impact of the acquisition on PagerDuty’s products and services, and the capabilities of Catalytic’s products and services. There are a significant number of known and unknown risks, uncertainties, and other factors that could cause PagerDuty’s actual results, performance, or achievements to be materially different from those expressed or implied by the forward-looking statements, including: difficulties encountered in closing and integrating the merged business, technologies, personnel and operations; costs related to the acquisition; market acceptance of the acquisition and resulting products and services; PagerDuty’s inability to realize value from its significant investments in its business, including product and service innovations; and general market, political, economic and business conditions.

Additional information on potential factors that could affect PagerDuty’s financial results is included in the company’s Quarterly Report on Form 10-Q for the quarter ended October 31, 2021, which is on file with the U.S. Securities and Exchange Commission and PagerDuty’s other filings with the SEC. Except as required by law, PagerDuty undertakes no intention or obligation to update or revise any forward-looking statements or to update the reasons actual results could differ materially from those anticipated in the forward-looking statements, whether as a result of new information, future events or otherwise.