We’ve heard it time and again: Digital transformation is happening across all industries and business is booming. Decades-old companies are migrating to the cloud, deploying...by Joseph Mandros
March 22, 2019
Our team is always hard at work to improve your PagerDuty experience. We’ve recently added a slew of new features to help you quickly respond to, manage and add context to your incidents.
Until we launched Dial Extensions, it wasn’t easy to receive alerts on your office phone if your number required callers to dial an extension. But now PagerDuty can navigate complex phone trees!
To navigate a phone tree simply insert a comma after your phone number in your settings. Each comma you insert will add a one second dial delay. For example, if your number is (555) 555-1234, ext. 456 input your number as 555-555-1234,456.
You can now add descriptions to your schedules, services, escalation policies and users. Adding a description is a great way to stay organized and give context when you have several people from your team updating your PagerDuty account.
Please note, description fields are limited to 1024 characters.
All URLs in your incidents are now clickable and will open in a new window. This is great for when a team member supplies a link with additional information to help solve the issue at hand. You will no longer need to copy and paste URLs from your incident’s thread to get the information you need.
As always, we love hearing from you. Have you had a chance to test drive these new features? Let us know in the comments or shoot us an email at firstname.lastname@example.org.