Imagine this: An airline encounters a major IT incident in a data center that affects their ticketing system. Behind the scenes, technical responders are scrambling...by Adam Keller
July 25, 2019
In today’s always-on digital world, business stakeholders and technical responders across the enterprise must understand the health of their digital services at all times so they can take action immediately when disruptions happen. Yet with operational complexity increasing by 3x per responder on average over the past three years, it’s becoming increasingly difficult for teams to make sense of data and surface meaningful insights to improve digital operations.
So today, we’re excited to announce a new set of product capabilities designed for the intelligent enterprise. These enhancements help teams effectively deliver during critical moments using data, intelligence, and automation at scale. Our Spring 2019 release provides new improvements across our entire platform, providing an experience that is enterprise class yet designed with the user in mind.
Over the past year, we released several new modular products on top of our core platform, built on our unique stream of telemetry across machine, team, and service ownership, and human response data. These new products, detailed below, have already helped thousands of teams handle real-time work in a more intelligent, efficient way.
PagerDuty Event Intelligence
Helps teams scale by managing ever-increasing operational complexity, extracting signals from the noise, and accelerating triage with machine learning-driven context.
PagerDuty Modern Incident Response
Enables teams to resolve critical incidents faster with automated response mobilization and stakeholder communication.
Enables both responders and business owners to receive shared context into digital disruptions.
Arms digital business leaders with modern insights to improve operational investments and maturity.
As part of the Spring release, we have enhanced PagerDuty Event Intelligence with several new capabilities. PagerDuty’s proprietary Intelligent Alert Grouping algorithm, which reduces noise using machine learning, has been improved to do so even more efficiently, allowing customers to get started faster with less training data. New alert grouping previews allow service owners to understand potential noise reduction and grouping behavior before activating Intelligent Alert Grouping.
Finally, new event automation capabilities such as recurring event rules, APIs, and more, make it easier than ever for teams to manage and automate monitoring events at scale.
PagerDuty Analytics is now also Generally Available. This offering includes a set of prescriptive operational performance reviews that provide modern, unprecedented metrics into team and responder health, technical service health and reliability, business service status and impact, and much more.
When digital service degradations occur, stakeholders across the entire organization must stay engaged. Oftentimes, however, it’s impossible to do so without disrupting the technical response team, who must focus on restoring service. As such, there’s a critical need to automatically align technical and business responders while streamlining enterprise-wide communication, particularly among business stakeholders who don’t want or need high levels of technical detail.
To that end, we have released new capabilities to PagerDuty Modern Incident Response to help teams mobilize precisely and instantaneously in any scenario. In addition to the mobile business impact dashboard, stakeholders can now also view business-oriented subscriber updates via iOS mobile (coming soon to Android).
The new “one touch to join conference bridge” feature allows responders to immediately connect to an incident’s conference bridge directly from their voice notification without having to dial the bridge themselves. One touch is available in our Early Access program—reach out to your account representative if you’re interested in learning more.
Finally, we are introducing Status Communications to provide organization-wide awareness of critical incidents, with features designed to keep business stakeholders apprised of the health of their digital business. This feature, available in beta, allows stakeholders to subscribe to and be notified, in plain language, about only the events that matter to them. If you’d like to join the beta program, reach out to your account representative.
Finally, we’ve made significant improvements to our core platform capabilities so that teams can manage real-time work anywhere, not only on the desktop and mobile but in other interfaces like chat. Updated mobile capabilities include a redesigned user experience around personal schedules, viewing and modifying on-call shifts, and multi-incident response automation such as bulk incident acknowledgment, and much more.
We’ve also continued to invest in new integrations so teams have greater visibility and flexibility in connecting their toolchains across an increasing breadth of use cases. New and enhanced integrations include Pivotal Cloud Foundry, Cherwell, Salesforce Managed Package, Microsoft System Center Operations Manager, ServiceNow, and more.
To get started with the new capabilities from our Spring Release, reach out to your account representative and check out our Knowledge Base for more information.
Finally, we regularly recap everything that’s new with product, integrations, and more in our quarterly PagerDuty Pulse webinar, so be sure to register today.