79% of on-calls admit to forgetting about their shifts. Instead you receive a critical alert that needs your attention, but you are far from mentally prepared to deal with the incident at hand.
After talking with our customers, it was clear that we needed to create a feature to help on-calls everywhere remember that they are on pager duty.
PagerDuty On-Call Handoff Notifications Are Here!
Over the last couple of months we have quietly begun rolling out PagerDuty’s new On-Call Handoff Notifications. Now Handoff Notifications are available for everyone via email, SMS or push notification.
You can find this feature on your profile page. At the bottom of the page you will see On-Call Handoff Notifications nested below your alert Notification Rules.
Select when you would like to receive a notification, either before you go on-call or off-call, or both. To customize an alert method for going off-call versus on-call you can select them independently.
Then simply chose your preferred contact method for the second drop down menu. You can chose from any of your email addresses, phone numbers for SMS notifications or by push notifications via PagerDuty’s mobile app.
We’ll give you a heads up a couple of minutes before you go on or off call.
As always, we love to hear from you. Please send any questions or feedback to firstname.lastname@example.org.