Why We Use On-Call Shadowing On-call shadowing is an essential practice at PagerDuty. For a new engineer, a shadowing period serves as a kinder, smoother...by Max Timchenko
March 26, 2019
Here at PagerDuty, we’re committed to helping our customers get the most out of the platform as possible. We’ve long shared best practices and knowledge via resources such as our Support Knowledge Base. But over in Customer Support and Success, we’ve been hearing your frequently asked questions and saw an opportunity to create a program dedicated to product deep dives and live Q&A on frequently asked topics.
As such, we’re really excited to be launching our new Succeed at PagerDuty webinar series. These live, 30-minute webinars (which will also be made available on-demand) will be hosted around once a month. They’ll cover a variety of topics that have been highly requested from customers and topics which are relevant to a majority of user roles. Best of all, you’ll be able to ask questions during our live Q&A!
Check out the inaugural Succeed at PagerDuty events coming up soon, and be sure to reserve your spot today.
Wednesday, May 17, 10AM PST
In this session, we will discuss how to approach setting up your services in PagerDuty. This important capability enables you to establish workflows around business services instead of siloed tools. We’ll look at some example use cases so you can walk away with best practices on setting up and successfully using services.
Speaker: Arthur Jaworski, Customer Success Manager, PagerDuty
Thursday, June 1, 10AM PST
On-call schedules continue to be one of the most frequently asked about topics from our customers. In this session, we will address the distinction between on-call schedules and escalation policies — as well as how they work together. We’ll also review best practices on shift restrictions, hand-off times, and how to sync up rotations. Lastly, we’ll go over best practices for how to set up common on-call rotation schedules.
Speaker: Angela Apinyavat, Customer Success Manager, PagerDuty
Wednesday, August 23, 10AM PST
This webinar is highly recommended for all Account Owners or Global Admins for all accounts on Standard or Enterprise plans. Does your organization have teams that require restricted levels of visibility? Do you want to make sure your on-call users see only what they’re supposed to? Let’s discuss how to get the most out of Team-Based Permissions and Visibility Control to optimize your users’ experience.
Speaker: Gabriella Freda, Customer Success Manager, PagerDuty and Tyler Wells, Technical Support Specialist, PagerDuty
If you have any questions about the events, please contact firstname.lastname@example.org. We’re truly excited to be launching this series to help ensure that using PagerDuty is a breeze. We look forward to seeing you in one or many of the Succeed at PagerDuty webinars soon!