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How PagerDuty and Slack Empower the “Work Where You Are” Mindset

by Rob Lee October 26, 2020 | 3 min read

Our reliance on digital services continues to be heightened by the ongoing COVID-19 pandemic. For work, school, and play, digital remains the primary channel. This puts huge pressure on ITOps and DevOps teams, making it critical that they can collaborate easily to resolve incidents rapidly. Many modern ITOps and DevOps teams rely on one of PagerDuty’s key integration partners, Slack, to meet this need. PagerDuty integrates seamlessly with Slack to make teams’ lives easier and keep everyone on the same page, which is even more important when an incident hits.

Recently, PagerDuty was proud to be part of Slack’s biggest, annual global event, Slack Frontiers. There were a couple of Dutonian speakers on the agenda, including:

Our CEO, Jenn Tejada, alongside her fellow CEOs from Box, Slack, and Zoom, took part in a breakout session, “Leading Through Change: Insights From CEOs.” In the session moderated by HubSpot’s Chief People Officer, Jenn talked about her experience of transforming company culture against the backdrop of upheaval that 2020 has delivered.

Andrew Marshall, Director of Product Marketing, spoke on how to “Resolve incidents faster with Slack.” He explained how connecting tools to Slack reduces time-to-resolution by detecting incidents quickly and taking immediate action.

Product Manager Mya King spoke in a session called “Better Together: Workflow builder and Slack apps.” Mya discussed how Slack can be integrated with PagerDuty via a custom workflow, and what possibilities this offers to users.

You can access all three of these sessions on demand by registering here.

At PagerDuty Summit, our own event for real-time digital ops professionals, we were delighted to host Stewart Butterfield, Slack’s CEO and Co-founder, who, along with Jenn, spoke on a Future of Work panel. They were joined by Zoom Founder and CEO, Eric Yuan, and moderator, Adam Lashinsky, the Executive Editor of Fortune.

During the panel, participants discussed the radical changes taking place in the working environment. The group specifically covered how we will work and collaborate moving forward, after the almost-overnight shift to remote work in early 2020. With teams spread in different locations, the ability to communicate and collaborate is what makes PagerDuty’s Slack integration more important than ever, and being able to adopt a “work where you are” mindset is central to getting the job done.

Recently, we also launched a couple of new integration features to further enhance how PagerDuty and Slack work together and drive real-time operations:

  • Trigger an incident from Slack. This feature allows users to trigger an incident in PagerDuty from Slack, enabling them to pull information from the Slack channel to provide the incident response team with real-time data.
  • Granular bot permissions allow users to be very specific about what information they share with PagerDuty.

Our partnership with Slack is a valued part of what PagerDuty offers to users. Visit this page to find out more about the 350+ integrations in PagerDuty’s ecosystem and learn how to get started with Slack.