And That’s a Wrap! PagerDuty Summit 2018

by Isabel Lilles September 13, 2018 | 3 min read

Today was the final day of PagerDuty Summit 2018, our annual conference and one of the biggest DevOps conferences of the year. It was wonderful to have so many of our incredible customers, partners, and prospects come together in one space to meet one another and talk about the things that matter to us, as companies and as people.

General Session Highlights

Several members from the PagerDuty product team joined VP of Product Management Rachel Obstler and SVP of Product Development, Tim Armandpour, to walk through demos to show how teams can use Event Intelligence, Visibility, and Analytics so teams can better respond in real time.

Patrick Lencioni, best-selling author and founder of The Table Group, Inc., spoke about developing great teams. He drew his insights from two of his most popular books to discuss how individual behaviors and actions can significantly affect team productivity—and, in turn, impact the business (for better or for worse).

Our VP of Social Impact and Corporate Responsibility, Olivia Khalili, also took the stage to host a fireside chat with Nancy McGuire-Choi, COO of Polaris, and Mateo Manzari, Director of IT of the Pacific Disaster Center. Both shared how their organizations leverage PagerDuty to respond in real time when it matters most, whether it’s to save someone from human trafficking or to warn a community of an impending hurricane. Olivia also announced the launch of Impact Pricing, a new initiative of that provides 10 free Platform Team licenses to nonprofits and social enterprises committed to creating positive change.

PagerDuty Summit Awards

Our CTO and co-founder Alex Solomon announced the 2018 PagerDuty Summit Awards. This year we had six award recipients:

  1. The Community Champion Award: Simon Fiddaman, SiteOps Manager at eCG NOC of eBay.
  2. The International Customer of the Year Award: Xero (represented by Abdullah Siddiqui, Site Reliability Engineer).
  3. The Impact Award: SightLife (represented by Austin Nagasako, Director of Donor Operations).
  4. The Customer Experience Award: ING Australia.
  5. The Innovation Partner of the Year Award: SignalFx (represented by Arijit Mykherji, Chief Technology Officer).
  6. The Alliance Partner of the Year Award: AWS CloudWatch (represented by Bina Khimani, Global Head of the Partner Ecosystem).

Breakout Sessions

Like yesterday, we had 12 breakout sessions after lunch across the product, value, andtechnical tracks. These sessions covered a range of topics, from redefining how DevOps teams define failures and successes in reviewing their postmortems to how PagerDuty can be used not just for IT operations, but for support, security, and business operations as well. Our speakers from these sessions were diverse in both industries and backgrounds, and represented incredible customers such as Vodafone, GE Digital, and Good Eggs.

PagerDuty would be nothing without the support of our customers and partners—thank you for working, innovating, and growing with us. We hope you had a fantastic time at the event, and apply the moments of truth you took away from this incredible experience. We hope to see you next year for Summit 2019!