Announcing Our First PagerDuty Summit EMEA 2020!

by PagerDuty June 15, 2020 | 5 min read

To say that 2020 has been … unplanned is a mild way of putting it. We’re all experiencing new ways of working, new ways of socializing, and new ways of living our day-to-day lives. It’s not what the world expected when we celebrated the New Year, and it’s certainly not what PagerDuty expected when we announced our inaugural Summit EMEA back in January.

Mitigating (and eliminating) the unplanned is what PagerDuty was made for—and so we took an agile page from our own digital operations management playbook: We shifted from a one-day live event to a four-hour virtual event. But though the format has changed, our focus remains the same: Summit is still where DevOps teams and IT business leaders come together to learn and share the latest best practices in real-time digital operations.

Our CEO Jennifer Tejada will kick off Summit with her keynote before Telenet CEO John Porter joins her for a fireside chat to discuss agile transformation and leading through change in a challenging environment.

Additionally, our Senior Vice President of Product Jonathan Rende will share our latest product updates that will help teams improve visibility and orchestration, automate faster, and build more resilience and agility into their operations.

Summit Speakers and PagerDuty University

Boosting your technical knowledge and learning from industry experts is a PagerDuty Summit promise. We’ve developed informative sessions with companies such as ABN AMRO, Slack, Datadog, Auto Trader UK, and Gousto. Here’s more of what you’ll find on the agenda:

  • Patrick Debois, one of the founders of devopsdays, talks about Trust and the Internet.
  • Vodafone’s David Jambor, Head of Systems Engineering, and Llywelyn Griffith-Swain, Site Reliability Engineer, discuss immutable telemetry in their organization.
  • Eimear O’Connor, COO of Form3, shares how Form3 embedded DevOps principles into their incident management process (with a little help from PagerDuty’s REST API).
  • Metapack Tech Leads Natalie Parker and Kirti Lalwani talk about how they brought security into the development process. They’ll also share their journey going from basic on-call to setting up services using Terraform, leveraging integrations to the Metapack’s monitoring tools, and using PagerDuty’s Modern Incident Response to improve digital operations.
  • Andrew Rundle, Principal Engineer at Claranet, discusses HybridOps and how his organization is empowering autonomy in different operating models, from NOCs to SREs, while maintaining visibility across the board.
  • Yaniv Bossem, Partner Solutions Architect at AWS, talks about building real-time operations for event-driven architectures and how the PagerDuty integration with Amazon Event Bridge can enable innovation and scalability.

Whether you’re new to PagerDuty or a seasoned user, you’ll glean valuable information about our integrations in “PagerDuty APIs 101,” a session led by PagerDuty University’s Technical Trainer, Hayley Neal. The session will cover the different PagerDuty APIs, our refreshed API, and reference documentation, as well as some simple workflows that can be set up easily from the reference site.

Social Impact at Summit: Giving Back to Our Community

Accelerating the impact of mission-driven organizations is woven into PagerDuty’s DNA, and Summit EMEA attendees will have the opportunity to experience it firsthand. Stephen Neil, Infrastructure Lead at Mary’s Meals International, will join’s Vice President Olivia Khalili to share how PagerDuty helps Mary’s Meals orchestrate immediate action when minutes matter.

Additionally, throughout the conference, attendees can earn points that can be redeemed for charitable donations to four non-profits:

  • Mary’s Meals: By providing chronically hungry children with one meal every school day, Mary’s Meals encourages education that can lift them out of poverty in later life. They work in 19 countries across Africa, Asia, Latin America, Eastern Europe, and the Caribbean.
  • World Health Organization (WHO): The WHO’s primary role is to direct and coordinate international health within the United Nations system. Currently, they are leading and coordinating the global effort to support countries in preventing, detecting, and responding to the COVID-19 pandemic. Donations will go toward the WHO’s COVID-19 Solidarity Response Fund.
  • World Wildlife Fund: With a mission to conserve nature and reduce the most pressing threats to the diversity of life on Earth, the World Wildlife Fund educates people about sustainable choices and decisions. This includes those who work in business and make decisions around the use of natural resources, as well as those who work in government and set policy that impacts nature.
  • St Mungo’s: St. Mungo’s Homeless Charity provides shelter and support for people experiencing homelessness in London. They host up to 50 guests per night and serve over 10,000 meals per month. With increased operations, their services is a critical place of safety and hope for many during the COVID-19 crisis.

In between the sessions, we’ll have yoga and guided meditation breaks, a virtual expo, and a panda cam. There’s a lot to experience at Summit EMEA! Don’t miss out—registration is free, so reserve your spot today!

P.S. If you miss a session, don’t worry! All registered attendees will have access to full Summit content on demand.