Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
We've created a maturity model to assist on the journey to digital operations excellence. Take our short assessment to find out where your team falls!
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
Have you ever worked on a team where it was a challenge to give constructive feedback or confidently share ideas? At PagerDuty Summit 2018, Patrick...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
SignalFx provides real-time monitoring and operational intelligence for today’s dynamic environments. Customers count on SignalFx to discover and collect metrics and monitor the performance and stability of applications deployed in the cloud. To guarantee the reliability and uptime of its own monitoring services, SignalFx relies on PagerDuty ‘s integration with SignalFx’s Intelligent Alerting feature. PagerDuty provides engineers at SignalFx with the incident notification, IT alert management, and response orchestration capabilities required to identify and respond to problems before customer experience is impacted.
Challenges: Automating Incident Management and Team Collaboration
SignalFx leveraged PagerDuty from the very beginning to help provide the end-to-end incident lifecycle capabilities it needed to deliver highly available monitoring services on a massive scale. “Even before we had any customers, we started using PagerDuty,” Jothikumar explained.
Jothikumar said that SignalFx adopted PagerDuty because the solution was recognized as the industry leader among incident response platforms. His team looks forward to continuing to grow with PagerDuty because of the platform’s scalability as well as extensive automation features.
Streamlining Communication Through Automation
SignalFx fully embraces the DevOps approach to software delivery and management, which means that every engineer at SignalFx is responsible for monitoring the company’s services and keeping its website available. In order to ensure that all of the engineers at SignalFx are able to communicate effectively and respond quickly and accurately to incidents, while they are geographically dispersed, automation is crucial.
With PagerDuty, Jothikumar and his colleagues can configure schedules and escalation policies, as well as centralize dynamic rules for event notification and behavior at scale, then let PagerDuty do the rest. “Once the schedules and the policies are set in place, everything is automatic,” Jothikumar said. “If an alert fires, it goes to engineer A, or on-call policy A. And if that on-call policy person doesn’t respond within a certain time, it goes to the next person.”
He added that PagerDuty delivers, “fully automated, well-oiled wheels” to drive SignalFx’s operations in fixing issues and delivering highly resilient services.
Scheduling DevOps Engineers
SignalFx uses PagerDuty to manage scheduling for all of its engineering teams, too. Organizing the on-call schedules of DevOps engineers is a complicated and tedious process if performed manually, and mis-managed scheduling information has significant consequences to the company. Luckily, PagerDuty automates all their on-call management needs, and is flexible enough to support custom rotations, Jothikumar said.
“One of the challenges that we have is in the scheduling area—Who do you schedule where, and how do you schedule people?” Jothikumar explained. Thanks to PagerDuty, SignalFx is able to schedule engineers to be on-call, shift on-call duties when scheduling priorities change, and move engineers from one incident management role to another in an automated fashion.
Maintaining Industry-Leading Response Times with PagerDuty
As a company that delivers monitoring services itself, SignalFx has to guarantee an extremely high level of uptime to its customers or risk losing them. PagerDuty plays a key role in allowing the company to maintain their customers’ trust.
With PagerDuty, SignalFx can proactively detect and respond to incidents and mitigate customer impact — while maintaining industry-leading response times. In doing so, it meets and often exceeds its contractual obligations under the service-level agreements (SLAs) that it upholds with customers.
Jothikumar says PagerDuty integrated with SignalFx’s real-time monitoring system which allows his team to, “take action before the issue becomes critical, all because PagerDuty alerts the right people at the right time. If we didn’t have PagerDuty integrations with SignalFx’s Intelligent Real-Time Alerting, we wouldn’t be able to reach our SLA goals.”
“With PagerDuty, once the schedules and the policies are set in place, everything is automatic. If an alert fires, it goes to engineer A, or on-call policy A. And if that on-call policy person doesn’t respond within a certain time, it goes to the next person. PagerDuty provides fully automated, well-oiled wheels for incident alerting and response”
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2019