Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
We just held our annual conference, PagerDuty Summit 2018, where we shared new product announcements and demoed new capabilities. But while we always have big...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
Disclaimer: This is NOT a post on complexity. While it would be easy to poke fun at the crazy complexity of your application (you’re building a “mystery”—har har har), this is not that post. (But how about those microservices, amirite?)
Thanks to Malcolm Gladwell, I’ve been thinking a lot recently about mysteries and how they are changing how we work in the world of digital operations. If you haven’t heard his talk “The Future of Humanity”—which is based on a fantastic paper by Gregory Treverton, a former U.S. Intelligence leader—I highly recommend listening to it.
Even if you didn’t just spend the last 30+ min learning about rectal exams (you should really go back and watch that talk!), here are a few items that stand out to me in our context of digital ops:
Let’s take a more concrete example: You’re a developer building a new service using the platform that your cloud/SRE team has designed. While you may choose to gather more information about APIs, environments, operability, etc., this is not a puzzle. Whether you choose Rails, Scala, or Elixir as your language requires an analyst’s approach to evaluating tradeoffs and risks. You may even decide to consult with your SRE team to get their input on “best practices” for developing and operating new services, but let me be clear: whatever you choose is your decision and your responsibility. They can certainly guide you to understand the risks more viscerally, but ultimately, it’s your call (or your “on call,” har har har).
In my 4+ years at PagerDuty, I’ve attended many, many conferences (though maybe not quite as many as those developer avocados I keep hearing about…). I keep all of my lanyards, almost like a badge of honor. There are a couple of reasons that I love going to conferences, but the main reason revolves around the opportunity to speak directly with customers in a non-threatening environment.
When you get customers off of conference calls and out of the “comforts” of their office, you more frequently get the truth of their reality, what they’re struggling with, what’s not working, and what needs to change. In direct contrast, many of the vendor booths and the sessions that you can attend are filled with vendors and speakers who “have it all together.” If you’re looking to solve your puzzle, here’s that information you are missing: They are pretty much at the conference to paint a rosy picture of their organization, how “DevOps” they are, and how they’ve got it all together.
I saw this firsthand a couple of years ago at a forward-looking DevOps conference with a customer speaker from a large retailer. After the conference, I was so intrigued with their success at embracing DevOps in a large-scale organization that I jumped on the opportunity to visit them onsite. To say the least, it was disillusioning to see the amount of spin that went into that talk. And interestingly, that’s exactly what Sarah McLachlan (a Canadian music legend) meant by “Building a Mystery”: “We all have insecurities to hide, and we often do that by putting on a facade … if we just be who we are, that’s usually the more attractive and beautiful thing.”
If I meet you at a conference, that’s what I want from you: authenticity. It’s what I demand from my leaders, too:
This year’s PagerDuty Summit is chock-full of humble learners who I’m excited to engage with:
If you’re already signed up for Summit, I challenge you to participate, be social, and make the most of the opportunity to connect with these experts.
And if you’re still considering whether or not to come, let me assure that this is not a puzzle: I’m happy to help you evaluate the risks! But if you need more of a tug on your heart strings, here are some puppies:
Embrace the mystery, and I’ll see you at PagerDuty Summit!
On the final day of our annual Summit conference, our co-founder and CTO Alex Solomon announced the 2018 PagerDuty Summit Award winners. These awards honor...
Disclaimer: This is NOT a post on complexity. While it would be easy to poke fun at the crazy complexity of your application (you’re building...
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018