PagerDuty Blog


Work Modes for the Future: Ensuring Dutonians and Customers Thrive

At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world…


In Announcements, Culture, PagerDuty Life


Announcing PagerDuty Global Summit 2021: June 22-25

Register for Summit today! PagerDuty Global Summit 2021 is coming up soon and you won’t want to miss it! It’s an opportunity for all of…


In Announcements, Events


PagerDuty.org’s Equitable COVID-19 Vaccine Access & Distribution: $1M Grant Round

$1,000,000 to be deployed to deliver more COVID-19 vaccines faster, with a focus on underserved communities. PagerDuty.org launched its Time-Critical Health funding and partnership initiative…


In PD.org, Social Impact


What’s New: Developer Platform Capabilities and Updates to Analytics, Integrations, Mobile, and More!

We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to empower DevOps, development, and customer…


In Product


The Cost of IT Downtime: An Overview

What is Downtime? As the adoption of cloud computing continues to encourage innovation across industries, high-performing and resilient systems have become a necessity in order…


In ITOps & Modern Ops


Democracy Works: Helping Americans Vote, No Matter What

Engaging voters has always been high on election officials’ agendas, but in the critical election year of 2020, COVID-19 made voter outreach even more of…


In Customer Spotlight, PD.org


Digital Transformation in Banking: Transforming Financial Services With Incident Management

Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult…


In Digital Transformation, Financial Services


A Complete Guide to Enterprise DevOps

It’s easy to assume that DevOps only works for start-ups that build their culture from scratch, or for tech giants with cloud-native roots. But in…


In DevOps


5 Ways Unplanned Work Is Disrupting Your Business

This article was previously published by Raconteur. Unplanned work is rising, with consequences ranging from unhappy customers and lost revenue, to employee churn and burnout….


In ITOps & Modern Ops


Enabling Customer Service With Full Visibility Into Customer-Impacting Issues

We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility…


In Customer Service


5 AIOps Trends for 2021

Recently, there has been a steep rise in the research and utilization of Artificial Intelligence (AI). While AI once seemed like nothing more than a…


In AIOps


Change is Inevitable: Just Ask GitLab, Buildkite, GitHub, Jenkins, Evolven, and More

“Change is inevitable…except from a vending machine.” If memory serves (it was over 20 years ago), that’s what the free t-shirt that Microsoft gave me…


In Integrations, Partnerships


New Webinar Alert: PagerDuty 201

When we launched our first-ever training webinar, PagerDuty 101, the PagerDuty team was eager to help new users hit the ground running and provide a…


In PagerDuty University


PagerDuty’s First Social Impact Report: Helping Mission-Driven Organizations Meet Urgent Needs Faster

In today’s dynamic digital economy, seconds matter. Nowhere does this ring more true than for mission-driven organizations, where service reliability can make or break access…


In PD.org, Social Impact


PagerDuty Proudly Partners With Tech Girls Movement Foundation

Australia loses female talent at every stage of the science, technology, engineering and mathematics (STEM) journey. Research also shows that many girls opt-out of STEM…


In PagerDuty Life, PD.org, Social Impact


The DevSecOps Cultural Transformation

Let’s take a moment and think about security in your organization. Security is often separate from other engineering teams such as development, operations, networking, IT,…


In Community


Customer Experience: The Good, the Bad, and the Ugly

This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford…


In Customer Service, Customer Support


PagerDuty: Helping Every Business Move to Digital

Last year, businesses started focusing more on accelerating digital transformation initiatives to meet growing customer expectations and deliver consistent digital experiences from anywhere—no matter the…


In Customers, Industry