Businesses Unite With PagerDuty to Solve COVID-19 Vaccine Crisis in ‘Go Give One’ Campaign
When we launched our PagerDuty.org Time-Critical Health Initiative in 2019, we had no idea how crucial this commitment was about to become. Barely six months…
By Olivia Khalili
In Announcements, PD.org
Tags culture, pagerduty.org, social impact, tech for good, time-critical health
New Customer Service Ops Guide: Introducing Full-Case Ownership
In the world of digital transformation, keeping the focus on the customer experience is paramount. Systems are complex and increasingly distributed, which makes it difficult…
By Julie Gunderson
In Best Practices & Insights, Customer Service
Tags customer experience, Customer Service, customer support, escalation, tickets
Nonprofits Leverage PagerDuty Platform and Pro Bono Technical Support to Help Save Lives by Reaching People Faster
“The stability of Trek Medics’ platform can be the difference between life and death,” said Giran Moodley, PagerDuty’s Senior Solutions Consultant and one of seventeen…
By Nisha Kadaba
In PD.org, Social Impact
Tags nonprofit, pd.org, social impact, tech for good, technical support, time-critical health
Domain-Agnostic AIOps is the Future and PagerDuty is Joining the Movement
At PagerDuty, we have been heavily focused on developing our Artificial Intelligence for IT Operations (AIOps) solution. This has involved a lot of investment in…
By Jerry Weltsch
In Announcements
Tags AIOps, announcements, Customer Service, digital operations
How PagerDuty Leverages Customer Service Ops to Delight Customers
Connection, empathy, and speedy responses are more important in the Customer Support world today than they ever have been before. I’m writing this while sitting…
By Katrina Gaines
In Customer Service
Tags customer experience, Customer Service, customer support, escalation, tickets
Work Modes for the Future: Ensuring Dutonians and Customers Thrive
At PagerDuty, we’ve been on a journey to reimagine work for many months now, culminating in the launch of OneDuty—our vision for the new world…
By Joe Militello
In Announcements, Culture, PagerDuty Life
Tags company culture, DEI, diversity, inclusion, OneDuty, PagerDuty Life
Announcing PagerDuty Global Summit 2021: June 22-25
Register for Summit today! PagerDuty Global Summit 2021 is coming up soon and you won’t want to miss it! It’s an opportunity for all of…
By PagerDuty
In Announcements, Events
Tags digital operations, Event, keynote, summit, virtual
PagerDuty.org’s Equitable COVID-19 Vaccine Access & Distribution: $1M Grant Round
$1,000,000 to be deployed to deliver more COVID-19 vaccines faster, with a focus on underserved communities. PagerDuty.org launched its Time-Critical Health funding and partnership initiative…
By Olivia Khalili
In PD.org, Social Impact
Tags COVID, Funding, grant, pagerduty.org, social impact, time-critical health, vaccines
What’s New: Developer Platform Capabilities and Updates to Analytics, Integrations, Mobile, and More!
We’re excited to announce a new set of updates and enhancements to the PagerDuty platform! These updates are designed to empower DevOps, development, and customer…
By Vera Chan
In Product
Tags analytics, announcements, Customer Service, incident response, ITSM, product, related incidents, rest api, service profile, webhook delivery ip
The Cost of IT Downtime: An Overview
What is Downtime? As the adoption of cloud computing continues to encourage innovation across industries, high-performing and resilient systems have become a necessity in order…
By PagerDuty
In ITOps & Modern Ops
Tags downtime, event management, incident management & response, incident response, outages
Democracy Works: Helping Americans Vote, No Matter What
Engaging voters has always been high on election officials’ agendas, but in the critical election year of 2020, COVID-19 made voter outreach even more of…
By Andrew Turner
In PD.org
Tags democracy works, election, pd.org, registration, social impact, turbovote, voting
Digital Transformation in Banking: Transforming Financial Services With Incident Management
Financial services institutions have been facing pressure to modernize their operations for years. But legacy architecture and processes—along with compliance regulations—have made rapid innovation difficult…
By Vivian Chan
In Digital Transformation, Financial Services
Tags alerting, automation, customer experience, digital transformation, incident response, Security
A Complete Guide to Enterprise DevOps
It’s easy to assume that DevOps only works for start-ups that build their culture from scratch, or for tech giants with cloud-native roots. But in…
By Joseph Mandros
In DevOps
Tags automation, code ownership, continuous delivery, continuous deployment, continuous integration, developer, devops, enterprise, full-service ownership, incident response
5 Ways Unplanned Work Is Disrupting Your Business
This article was previously published by Raconteur. Unplanned work is rising, with consequences ranging from unhappy customers and lost revenue, to employee churn and burnout….
By Steve Barrett
In ITOps & Modern Ops
Tags devops, disrupt, emergent work, Incident Management, IT, unplanned work
Enabling Customer Service With Full Visibility Into Customer-Impacting Issues
We are delighted to announce a new Status Dashboard for the Zendesk Customer Service integration. The dashboard enables customer service agents to have real-time visibility…
By Inga Weizman
In Customer Service
Tags Customer Service, customer support, integration, status dashboard, zendesk
5 AIOps Trends for 2021
Recently, there has been a steep rise in the research and utilization of Artificial Intelligence (AI). While AI once seemed like nothing more than a…
By Vivian Chan
In AIOps
Tags AI, AIOps, automated remediation, automation, ML, trends
Change is Inevitable: Just Ask GitLab, Buildkite, GitHub, Jenkins, Evolven, and More
“Change is inevitable…except from a vending machine.” If memory serves (it was over 20 years ago), that’s what the free t-shirt that Microsoft gave me…
By Andrew Marshall
In Integrations, Partnerships
Tags ansible, change impact mapping, evolven, github, gitlab, integrations, jenkins, jfrog
New Webinar Alert: PagerDuty 201
When we launched our first-ever training webinar, PagerDuty 101, the PagerDuty team was eager to help new users hit the ground running and provide a…
By Camden Louie
In PagerDuty University
Tags features, get started, learn, learning, PD101, Training, webinars