Best Practices & Insights
A Menagerie of DevOps Habits, Part 2
Alerts and notifications are what allow us to know if there’s something out of the ordinary with our systems. Unfortunately, as we scale up and...
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Engineering Blog
Best Practices & Insights
A Menagerie of DevOps Habits, Part 1
As many of us settle into our careers, we fall into habits—some are conscious and we know we’re doing them, but we’re just not actively...
Engineering
Collaborating to Build Secure, Maintainable Systems
I’ve built and taught others about building systems of many kinds—as a mathematician and teacher, and more recently as a security engineer in the last...
11 min read
Engineering
Side Quests For Work: The Main Quest Can Wait (Sometimes)
In video game parlance, a side quest is a little diversion that you do while ignoring that you should actually be saving the world. In...
Engineering
English Linguistic Imperialism in Programming
Many are likely familiar with the “American tourist” stereotype, where Americans visit different countries around the world, yet insist on imposing American culture on everyone,...
Engineering
Elixir at PagerDuty: Faster Processing with Stateful Services
One of the core pieces of PagerDuty is sending users incident notifications. But not just any notifications—they need to be the right notifications at the...
9 min read
Engineering
3 Takeaways From Running a Remote-Friendly HackWeek During the COVID-19 Pandemic
This piece is co-authored by: Derek Ralston, Agile Coach, and Charlotte Sarfati, Technical Support Engineer. Charlotte and Derek worked together on PagerDuty’s cross-functional HackWeek committee....
Engineering
Writing Intelligent Health Checks for Kafka Services
Health checks are vital for maintaining resiliency and ensuring continuous operations of any system. In an ideal world, health checks should be able to detect...
8 min read
Culture, Engineering
Cultivating Engineering Leadership at PagerDuty
At PagerDuty, taking the lead is a key value, and we are always looking for opportunities to cultivate leadership within our engineering group. One of...
Engineering
Making Better Decisions With Athena and S3
In a world of highly complex systems, it isn’t uncommon to use different data storage technologies and mechanisms for different purposes, as each technology has...
7 min read
Engineering
PagerDuty Engineering’s Career Development Philosophy
This post is written for engineering leaders who are responsible for building on and maintaining their company’s engineering career track. It’s meant to provide a...
Engineering
Using PagerDuty for Aquaponics: Upward Farms Implementation Guide
Upward Farms’ mission is to radically elevate the world’s fresh food supply by setting new standards for safety, quality, and cost. The company operates complete...
Engineering
Actionable Kanban Team Metrics: The What, Why, and How
As an Agile Coach at PagerDuty, one aspect of my job is to help teams refresh their processes when they’re no longer working for them....
6 min read
Best Practices & Insights
How We Evolved Our Tech Interview Process at PagerDuty
In a tech interview, the relationship between the candidate and the company is a two way street; applicants seek exciting companies in the same way...
12 min read
Engineering
Reducing Operational Noise by Diving into a Legacy System
In a story that will sound all too familiar to many developers, in early 2019, I picked up a Kanban ticket to update a legacy...
12 min read
Integrations
The How and Why of Using Terraform With PagerDuty
Infrastructure as Code As infrastructure stacks grow increasingly more complex and involve an ever-growing number of services and systems, teams have looked to abstract configuration...
Engineering
Tracking Down an ETS-Related Memory Leak
ETS will hold references to large binaries, even if just part of the original binary is stored in a table. Copy binaries if pieces of...
8 min read
Best Practices & Insights
Why Your Engineering Teams Need Incident Commanders
In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across...