| In DevOps, HumanOps

We think we’re doing the whole DevOps thing right — new hires can deploy on day one, Travis CI is humming along, and we own the code we ship. But then something breaks, something doesn’t go according to plan, tempers flare up, and all that warm, fuzzy collaboration seems to evaporate. What’s going on? What happened to #HugOps?

Everyone wants to optimize their team’s performance, but coming up with a good plan for doing so isn’t always easy. That’s why operationally mature DevOps teams use metrics to gain valuable insight into their work, enhance the their capacity, and drive cultural change. Here we outline the key metrics that you should be monitoring and talk about how they can influence your team’s culture and performance.

| In Alerting, DevOps, Operations Performance

As the pace of development and business continues to scale, teams need an agile and collaborative work environment to succeed. Moving to a DevOps model is a critical part of setting your engineering teams up to succeed, but making the transition can be challenging for many companies. In this post, we share some strategies for making the transition.

| In DevOps

This is the second post in our series on ChatOps In our last post, you learned what ChatOps is, how it works and the ways…

| In DevOps

You’re probably hearing the word ChatOps more and more—at conferences, on Reddit and Hacker News, or around the water cooler (or keg). But what does…

| In Best Practices & Insights, DevOps, Tech Talk

In its simplest form, website monitoring is the process of testing and verifying that end-users can can actually use your service. There are several great…

| In Alerting, DevOps, Operations Performance

This is the final post of our series about transitioning to a DevOps culture (for now). To start from the beginning check out, Why You…

| In Alerting, DevOps, Operations Performance

This is the third post in a series to help your engineering team transition into a DevOps organizational model. Here we’ll discuss how to scale…

| In Alerting, DevOps, Operations Performance

This is the first post in a series to help your engineering team transition into a DevOps model. We’ll start with the whys and get to…

| In DevOps, Product

Text messaging (aka Short Message Service, SMS) is one of the original “killer apps” for mobile phones. According to Forrester, 6 billion text messages are…

| In Alerting, DevOps, Operations Performance

Here is some food for thought, we learned that Android users resolve incidents in their IT environments up to 52% faster than iPhone users. Mobile…

| In Alerting, DevOps, Operations Performance

Gartner identifies “software-defined anything (SDx)” as one of the top 10 strategic technologies of 2014. SDx is a driven by the need for automation in…

Guest blog post by Ron Vidal, Rob Schnepp, and Chris Hawley of Blackrock 3 Partners LLC. Blackrock 3 Partners are experts in Incident Management, combining…

| In DevOps, Events

 A big event-filled week at PagerDuty, we hope you’re as ready as we are. PagerDuty will be exhibiting at the Velocity Web Performance & Operations –…