Best Practices & Insights

Is Forecasting Releases Really Necessary?

A release is a set of customer visible and operational features that together provide a completely new or improved product capability. It’s ...

Ideas

How We Compute Today: What Modern Infrastructure Looks Like

Today’s infrastructure is not your grandparents’ IT infrastructure, nor is it the infrastructure from a generation ago. The days of punch ...

Best Practices & Insights

Real Life Wonder Women: The Girls In Tech Catalyst Conference

I recently joined the summer internship program at PagerDuty, and I have already had one of the most inspiring and thought-provoking experiences of my...

Ideas

Using Incident Management Data for Measuring Team Performance

When managing your ITOps team, it’s important to establish Key Performance Indicators (KPIs) based on real and actionable data. As the ITOps ...

Ideas

Your On-Call Engineer's Incident Management Checklist

The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the ...

Ideas

Incident Management and Continuous Integration, a Partnership for Success

As a developer, I’m a huge fan of continuous integration. For the uninitiated, continuous integration is a software engineering practice in which ...

Conference

Building a Chat Integration for Cisco Spark in Minutes

In time for day two of Cisco Live, we thought it would be timely to build an integration for Cisco Spark and PagerDuty. So we...

DevOps

Being a Product Manager in a DevOps World

At Velocity Santa Clara this year, I gave a talk about the interplay between the DevOps movement and product management. I think it’s important for...

Ideas

The Future of Incident Notification in the Modern Enterprise

When the telephone first came out, making a call required the assistance of an operator. There was no direct dial. People picked up the phone...

DevOps

6 DevOps Case Studies

Admittedly, two years ago I was a bulk contributor to the DevOps noise with conversations rooted in the movement around culture, principles, and goals...

Ideas

Continuous — Build, Break, and Fix Fast

This is one of two PagerDuty posts on Continuous. Check out our first one: Are You Ready for Continuous Deployment? Continuous Overload If you pay ...

Ideas

Are You Ready for Continuous Deployment?

This is one of two PagerDuty posts on Continuous. Check out our second one: Continuous — Build, Break, and Fix Fast Continuous Deployment vs. ...