| In Best Practices & Insights, Ideas, Thoughts

A release is a set of customer visible and operational features that together provide a completely new or improved product capability. It’s something that’s meaningful…

| In Ideas, Technology, Thoughts, Trends

Today’s infrastructure is not your grandparents’ IT infrastructure, nor is it the infrastructure from a generation ago. The days of punch cards, vacuum tubes, ferrite…

I recently joined the summer internship program at PagerDuty, and I have already had one of the most inspiring and thought-provoking experiences of my life….

| In Ideas, Innovation, Tech Talk, Technology

When managing your ITOps team, it’s important to establish Key Performance Indicators (KPIs) based on real and actionable data. As the ITOps landscape evolves, your…

| In Ideas, On-Call Life

The on-call engineer has a critical role to play in incident management. Since on-call engineers are the first responders, they can mean the difference between…

| In Ideas, Innovation

As a developer, I’m a huge fan of continuous integration. For the uninitiated, continuous integration is a software engineering practice in which code changes are…

| In Conference, Ideas

In time for day two of Cisco Live, we thought it would be timely to build an integration for Cisco Spark and PagerDuty. So we…

| In DevOps, Ideas

At Velocity Santa Clara this year, I gave a talk about the interplay between the DevOps movement and product management. I think it’s important for…

| In Ideas, Trends

When the telephone first came out, making a call required the assistance of an operator. There was no direct dial. People picked up the phone…

| In DevOps, Ideas, Trends

Admittedly, two years ago I was a bulk contributor to the DevOps noise with conversations rooted in the movement around culture, principles, and goals. And…

| In Ideas, Innovation, Technology, Trends

This is one of two PagerDuty posts on Continuous. Check out our first one: Are You Ready for Continuous Deployment? Continuous Overload If you pay any…

| In Ideas, Innovation, Technology, Trends

This is one of two PagerDuty posts on Continuous. Check out our second one: Continuous — Build, Break, and Fix Fast Continuous Deployment vs. Continuous Delivery There…

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