Optimize your incident resolution with PagerDuty’s certified ServiceNow integration
Certification for Fuji release allows customers to improve on-call productivity If your enterprise’s IT operations team is delayed, it could mean big trouble. They perform…
In Community, ITOps & Modern Ops, Partnerships
3 Steps for Handling Failure with a DevOps Mindset
Many DevOps companies embrace risk, but fear of failing is hard-wired into most of us. Here are 3 ways to handle an emotional reaction to failure.
In DevOps, On-Call Life, Operations Performance
The Top 5 APM Tools
What are the top APM tools, and how can you leverage them to be even better? Click to learn more about how to never miss an alert and get analytics to see the full picture of the health of your product.
In Alerting
Communicate Better with Moxtra and PagerDuty
When you connect Moxtra to PagerDuty, you give your team a space where PagerDuty alerts can be seen by your entire team, and you can easily bring in outside parties to discuss and resolve the incident.
Incident Response Matters: When Monitoring Isn't Enough
85% of teams report missing a critical incident, even though 91% of teams use at least 2 monitoring tools. Uptime isn’t just about monitoring; it’s about optimizing your team’s incident response.
In Alerting, ITOps & Modern Ops, Response Orchestration
Cassandra Load Disparities with WAN-based Quorum Reads
Here at PagerDuty, we face some interesting architectural challenges in order to guarantee alert delivery and provide our customers with the highest level of reliability…
In Alerting
What's the Point of "Women in Tech" Events?
I am not always a fan of “Women in Tech” events. So imagine my surprise to find myself spearheading a Women’s Leadership Circle here at PagerDuty. How do women-focused career events actually help?
In Community, Events, On-Call Life
The DevOps Democracy
Democracy: the great experiment. The voice of the people leading. The end of rigid and overbearing hierarchies. These principles have been with us for over two centuries in government, but many business models still look like the British Empire. As the pace of development continues to scale and customers come to expect real-time response to their concerns, businesses with complex IT departments are transitioning to a DevOps model that gives them the agility to stay up and responsive to the voice of the people. Here we explore how fostering a DevOps culture can build a more democratic workplace and customer experience.
In DevOps, On-Call Life, Operations Performance
Event Enrichment Platform (EEP) Joins PagerDuty to Cut Alert Fatigue
Operations teams are receiving more telemetry data from monitoring systems than ever before. But they are struggling to sift through this data to find what really matters – resulting in alert fatigue and missed alerts. For this reason, we’re proud to announce that long-time partner Event Enrichment HQ is joining the PagerDuty family to deliver the industry’s first integrated event management and incident resolution platform. Adding Event Enrichment HQ and its keystone product, the Event Enrichment Platform (EEP), to PagerDuty helps you quiet your noisy monitoring systems, reduce alert fatigue, and slash your incident resolution times.
In Alerting, Announcements, Community, Features, On-Call Life
Easy Salesforce Deployments Using Slack and GitHub
Deploying in Salesforce requires a lot of steps. Each one must be performed manually and the entire process is prone to error. If you want to deploy to multiple environments then you have to repeat this entire process for each one. I wanted to use the same deployment system that we use for everything else at PagerDuty: n in-house deployment system named Igor controlled through our Lita bot called OfficerURL (URL for short), which allows us to deploy with a single command in Slack.
In Community
Four Things We Learned about DevOps in London
Today’s customer expects everything to be fast and always on, so uptime is crucial. This creates an entirely new set of business challenges for organisations with complex IT departments and a need for more agile IT Ops. We reviewed the top trends we are learning from customers on the road and what you need to consider when transitioning from a more traditional IT organisation.
Five Ways to Create a Data-Driven Culture
No one should need to be convinced the value of good data. It gives you the confidence to make decisions quickly and with less risk, it allows you to measure your success, and it lets you know when you need to adjust your course. But there’s a difference between knowing the value of data, and creating a culture around it. A data-driven culture is a culture where everyone quantifies their actions as much as possible, and asks themselves how their teams are having a tangible impact on the business. It turns your entire organization into a squad of analysts. But fostering a data-driven culture isn’t always easy. Here are five steps that will help you get there.
In Alerting, On-Call Life, Operations Performance
Give Silent Failures a Voice with Dead Man’s Snitch and PagerDuty
Don’t let the hardboiled-sounding name of our latest integration scare you off, because this monitoring service is a great way to get notified when one of your mission-critical scheduled tasks suddenly sleeps with the fishes. Dead Man’s Snitch is an uptime-monitor for cron or periodic jobs like backups or batch processing, and it alerts you when your jobs don’t run so you can investigate before it becomes a problem.
In Alerting, Announcements, Community, Partnerships
You Voted: Announcing the Winner of Our Alert Sound Contest #pickyourpage
After getting our exciting entries from you guys and narrowing it down to five stellar finalists, you guys all helped #pickyourpage and now, we have our alert sound contest winner.
In Alerting, Announcements, Community, Features
Voting Starts Now! Click Through to #pickyourpage
The submissions are in! Now it’s time to vote on what custom alert sound will make the cut and become the newest PagerDuty alert, available in the November 2015 release for selection from the PagerDuty app.
In Announcements, Events
Up Your Coaching Game with User Reporting
Introducing User Reporting, the latest addition to PagerDuty’s Advanced Analytics suite. User Reporting helps managers and teams understand how individual team members are responding to incidents. Now managers can see how many incidents each responder has received, acknowledged, reassigned, or moved up the chain of command due to non-acknowledgement. With this information, managers can work with their teams to make sure every team member is in the right position and that workload is spread properly across the team.
In Alerting
Automate Your Status Communication with PagerDuty and StatusCast
StatusCast is an application status page tool that allows you to proactively communicate uptime status to your end-users to improve customer satisfaction and loyalty. You can use StatusCast with PagerDuty to build a hosted status page in minutes and keep users informed with status updates via email, SMS, Twitter, Slack, HipChat etc.
In Announcements, Community, Partnerships
Not Everything Critical is Urgent. Learn the Difference
Something goes wrong in your staging environment, and you start seeing “CRITICAL” or “ERROR” all over the place. Oh… I forgot to mention that it’s 3am where you live. Is it really “critical” in that moment? Well, technically it is. The environment is still busted. But do you want to fix it now? Is it urgent?
In Alerting, On-Call Life