| In Alerting, DevOps, Operations Performance

This is the first post in a series to help your engineering team transition into a DevOps model. We’ll start with the whys and get to…

| In Alerting, Operations Performance

Whenever we meet someone the first question we are asked is what we do for a living. We are always on the job, even though…

| In Alerting, Operations Performance

It’s easy to feel underutilized as an engineer working in a NOC. Especially in a larger organizations you may find yourself silod into owning highly…

Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you…

| In Alerting, Operations Performance

Last week, we gave some suggestions for how you can spend your time when you are on-call. However, here are some things that you absolutely…

| In Alerting, Operations Performance

In a recent survey we conducted of on-call engineers, 51.5% of people stated that while on-call during non-business hours they like to spend time with…

| In Alerting, Operations Performance

Okay, breathe. Everything is going to be okay! In a recent survey we conducted, we learned that over 80% of you have admitted you have…

Many solutions offer email alerts to notify customers of an issue. Email alerts are effective if you’re in front of your inbox all day, but…

| In Alerting, Operations Performance

Our customers are the reason PagerDuty is alive and healthy. Through their usage and feedback of our product we continue to strive to make it…

| In Alerting, DevOps, Operations Performance

Here is some food for thought, we learned that Android users resolve incidents in their IT environments up to 52% faster than iPhone users. Mobile…

| In Alerting, DevOps, Operations Performance

Gartner identifies “software-defined anything (SDx)” as one of the top 10 strategic technologies of 2014. SDx is a driven by the need for automation in…

| In Alerting, Operations Performance

We had wide variety of Hack Day projects this month that showcased the unique talent we have here at PagerDuty. In this post, we’ll highlight three…

| In Alerting, Operations Performance

The On-Call Scheduling Best Practices Series is back! In the first on-call best practices series, we covered what equipment is needed and how people want…

| In Alerting, Operations Performance

Since our first on-call best practices post back in March 2011, on-call scheduling methods have remained mostly unchanged. Many teams start off with sending email…

| In Alerting, Operations Performance

Earlier this month at Nagios World Conference North America, Arup Chakrabarti, Operations Engineering Team Lead @ PagerDuty gave a talk on “What You Should Monitor and…

| In Alerting, Operations Performance

Whether you’re a PagerDuty customer or discovering us for the first time, we’ve put together this post to highlight some of hacked workarounds that inspired…

| In Alerting, Operations Performance

Over the past few years, PagerDuty has alerted thousands of users, letting them know when their systems are down. It’s what we do, and we’re…

| In Alerting, Operations Performance

TL;DR; We brought our deploy time down from 10 minutes to 50 seconds. When I joined PagerDuty over a year ago, our application consisted of…

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