Updated 7/24/2014: This blog post was updated to more accurately reflect Arup’s talk. Arup Chakrabarti, PagerDuty’s operations engineer manager, stopped by Heavybit Industries’ HQ to discuss…
Keeping our customers happy is a source of pride at PagerDuty. While having a reliable product that is loved by our customers makes our lives…
“With PagerDuty we have be able to consolidate our alert stream” – Chris Peters, Operations Lead at Expensify “I can’t imagine life without PagerDuty. Having…
| In Alerting, DevOps, Operations Performance
This is the final post of our series about transitioning to a DevOps culture (for now). To start from the beginning check out, Why You…
| In Alerting, DevOps, Operations Performance
This is the third post in a series to help your engineering team transition into a DevOps organizational model. Here we’ll discuss how to scale…
This is the second post in a series to help your engineering team transition into a DevOps organizational model. Here we’ll discuss how to start…
| In Alerting, DevOps, Operations Performance
This is the first post in a series to help your engineering team transition into a DevOps model. We’ll start with the whys and get to…
Whenever we meet someone the first question we are asked is what we do for a living. We are always on the job, even though…
Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you…
Last week, we gave some suggestions for how you can spend your time when you are on-call. However, here are some things that you absolutely…
In a recent survey we conducted of on-call engineers, 51.5% of people stated that while on-call during non-business hours they like to spend time with…
Okay, breathe. Everything is going to be okay! In a recent survey we conducted, we learned that over 80% of you have admitted you have…
Many solutions offer email alerts to notify customers of an issue. Email alerts are effective if you’re in front of your inbox all day, but…
Our customers are the reason PagerDuty is alive and healthy. Through their usage and feedback of our product we continue to strive to make it…
| In Alerting, DevOps, Operations Performance
Here is some food for thought, we learned that Android users resolve incidents in their IT environments up to 52% faster than iPhone users. Mobile…
| In Alerting, DevOps, Operations Performance
Gartner identifies “software-defined anything (SDx)” as one of the top 10 strategic technologies of 2014. SDx is a driven by the need for automation in…
We had wide variety of Hack Day projects this month that showcased the unique talent we have here at PagerDuty. In this post, we’ll highlight three…
The On-Call Scheduling Best Practices Series is back! In the first on-call best practices series, we covered what equipment is needed and how people want…