| In ITOps & Modern Ops, Technology

A decade ago I worked on solutions for the office of the CIO, including IT Portfolio Management and IT Financial Management. When it came to…

| In ITOps & Modern Ops, Technology, Trends

I’ve always wanted to be a starship pilot traveling the stars. While there is a slim chance of interstellar travel happening in my lifetime, we…

| In Innovation, ITOps & Modern Ops, Technology

As modern operations gain momentum, it is quickly becoming the new norm for business. Infrastructure has become malleable and self-service is in demand. As a…

| In ITOps & Modern Ops, Technology

Can ITOps teams centralize incident management? If you work in ITOps, your first answer to that question may be a resounding “no.” After all, ITOps has…

PagerDuty at VMworld 2016 As one of the first proponents and a longstanding leader in virtualization, VMware enables customers globally to manage their IT resources at…

Live Webinar: Tuesday August 30th, 1:00p ET More than ever, businesses are rapidly increasing their focus on quickly identifying ways to drive greater results. As…

Modernizing an operational environment is the dream of every IT professional. Everyday, whether you’re a DevOps or ITOps practitioner, you are presented with the option…

Digital Transformation. Digital Innovation. Digital Acceleration How many times a week have you come across the words I listed above? You’ve probably heard them from…

| In Announcements, Events, ITOps & Modern Ops

Over the years, ITSM solutions have changed drastically. It seems that only a few years ago we were all stuck using legacy on premise ITSM…

| In ITOps & Modern Ops, Uncategorized

Today’s enterprises are evolving, changing the pace and agility of modern IT practices within the framework of the legacy systems and tools that they use….

| In Alerting, Announcements, ITOps & Modern Ops

Since its inception, PagerDuty has become the standard for IT Operations alerting. As our list of partner integrations and customers has grown, the volume of…

| In Events, ITOps & Modern Ops

Yesterday, 50 people joined PagerDuty and Threat Stack at the PagerDuty Workshop in Seattle to discuss the latest strategies in incident management and resolution. Attendees…

| In Alerting, ITOps & Modern Ops

Want to know the 10 IT Ops events you should be attending in 2016? Check our our list of can’t-miss events.

| In Community, ITOps & Modern Ops, Partnerships

Certification for Fuji release allows customers to improve on-call productivity If your enterprise’s IT operations team is delayed, it could mean big trouble. They perform…

85% of teams report missing a critical incident, even though 91% of teams use at least 2 monitoring tools. Uptime isn’t just about monitoring; it’s about optimizing your team’s incident response.

As indicated in a survey conducted by Forrester Research, a well-constructed IT Operations management system provides fast alert notification, keeps business-critical incidences from occurring at a minimum, and focuses on automation as a way of addressing issues. What we are actually seeing in the field today, however, doesn’t seem to line up with this approach. According to a recent Forrester thought leadership paper, incident resolution practices today are tactical, reactive, and harm commercial success. Listed below are some observations we are seeing with IT Organizations in the Enterprise.

We’re pleased to announce improvements to our reporting capabilities that enable teams to gain even greater insight. Now, teams can optimize their monitoring by visualizing metrics such as common incidents, SLA performance, and noisy incidents.

This is a guest blog post written by Anthony Gibbons, the Operations Manager at Airhead Education. Anthony gives his perspective as a startup setting up PagerDuty as their IT Operations Software: “With the advent of cloud services and companies willing to integrate with each other, it is now entirely possible for a small startup to use the same monitoring tools as industry stars such as Airbnb, Pinterest and Path… It probably took me an hour to integrate all of my services with PagerDuty.”

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