We're switching to Free + Ad-Supported (April Fools)
This was an April Fools post, we’re quite happy with our current business model. We enjoyed writing it though, so we’ll keep it up: We…
By Alex Solomon
In Announcements
Tags stories, worst practices
Outage Post Mortem – March 15
As some of you know, PagerDuty suffered an outage for a total of 15 minutes this morning. We take the reliability of our systems very…
By John Laban
In Reliability
Tags reliability
New Relic Integration with PagerDuty
We are very excited to announce a new integration with New Relic. As with all of our integrations, once you hook up New Relic to…
By David Hayes
In Announcements, Partnerships
Tags alerting, announcements, integration, new relic
Triggering an alert from a phone call (code sample)
I get a lot of requests to handle & escalate phone calls as well as alerts from monitoring systems. Here’s a code sample that lets…
By David Hayes
In Alerting, Operations Performance
Tags alerting, code sample, google app engine, phone, twilio
Not breaking your Google Analytics (like a pro)
As a general rule, whatever percentage you think your test coverage is, it isn’t. Whatever amount of the known surface area you’re covering, there’s going…
By David Hayes
In Reliability
Tags Best Practices, marketing for mathies, reliability, stories
We have a mobile site
We’re an engineering-heavy organization, but recently we’ve taken on a critical mass of design passion in the organization and hopefully it’s starting to show. Simon…
By David Hayes
In Announcements, Features
Pressure Release Valves
This is the fourth in a series of posts on increasing overall availability of your service or system. Have you ever gotten paged, and known…
By John Laban
In Reliability
Tags increasing-availability, john, MTTR, reliability
Short emails for your pager
Our company literally grew out of our founders’ frustration at being on pager duty, where the person on-call would physically carry a pager — so…
By David Hayes
In Announcements, Features
SCALE 10X, Linux in Southern California
One of our goals this year is to attend more conferences outside of San Francisco, and after the Southern California Linux Expo in Los Angeles,…
By David Hayes
In Events
Tags conferences, linux
It's Schedulin' Time!
The new on-call scheduling tool is here. We migrated all accounts to it prior to the holiday break. Some of you have played with it….
By PagerDuty
In Announcements, Features
Tags announcements, calendar, Design
What monitoring tools do you use?
We support any monitoring tool that can send an email or make a JSON call, but we support tighter integration with some than others. We…
By David Hayes
In Operations Performance, Reliability
Tags data, reliability
Team building with facial hair
One of the best things about growing our team at PagerDuty is that we have critical mass for things like Movember (it’s also an impressive…
By David Hayes
In Announcements
Tags
With a little inline help from my friends
We are absolutely spoiled in terms the technical competence of our users, so sometimes it’s difficult for us to imagine that anyone would need help…
By David Hayes
In Announcements, Features
Tags functionality, help, support
A Standard Operating Procedure for when s*IT hits the fan
This is the third in a series of posts on increasing overall availability of your service or system. In the first post of this series, we…
By John Laban
In Reliability
Tags increasing-availability, john, MTTR, reliability
Using Loggly and PagerDuty for threshold alerting
Loggly has a great blog post up about using alert birds to trigger PagerDuty alerts in response to heuristics on your logs: “..in the example…
By David Hayes
In Announcements, Partnerships
Tags loggly
iCal Integration and Hand-off Notification
Our new calendar is getting its final touches and will add iCal integration to your profile page — if you’d like to get in on…
By David Hayes
In Announcements, Features
Tags calendar, functionality
Alert Birds (by Loggly)
Our good friends at Loggly are hosting a webinar on Getting Started with Alert Birds tomorrow (Oct 11) at 10am PDT. Just in case you…
By Alex Solomon
In Announcements, Partnerships
Tags
More control over Optimistic Locking in Rails
Like pretty much everything else in Rails, optimistic locking is nice and easy to setup: you simply add a “lock_version” column to your ActiveRecord model…
By John Laban
In Reliability
Tags Code, john, Optimistic Locking, reliability