3 Surprising Findings About Team Health
Surprising Findings From a Survey of 800 IT Professionals At PagerDuty, we are aware of the negative consequences tied to poor operations health. In today’s…
How Can We Become More Effective Engineers? Part 1: Increase Leverage
At PagerDuty, we strive to improve and learn as individuals and as a team. This manifests itself through postmortems, code reviews, retrospectives, discussions in Slack/JIRA,…
Life as a Security Incident Responder
I Spy With My Little Eye… “I would like to build out the ability to track who has clicked on the link.” When I sent that…
In Security, Use Cases & Solutions
5 Ways Customer Support Can Deliver Better Service in the Digital Economy
The customer support team is the face of your organization. It’s the group that your customers interact with most, and it plays a key role…
Humanize Your Digital Operations
It’s 3 a.m., and you’re warm and cozy under your comforter, lost in a dream world, and blissfully unaware of the drool pooling on your…
In DevOps, Product, Use Cases & Solutions
Finalists for the Inaugural 2017 Inclusion for Impact Awards
Introducing the Finalists for the Inaugural 2017 Inclusion for Impact Awards from PagerDuty, Crunchbase, and SaaStr The 2017 Inclusion for Impact Awards finalists have been…
Modern Banking’s Hurdles in the Technology Race
With the rise in FinTech startups, increasingly stringent regulations, and changing customer behaviors and expectations, financial institutions need to adapt quickly in order to stay…
Using Postmortems to Understand Service Reliability
2017 was a year of many major outages—some took down the Internet for hours while others disrupted business workflows and communication at companies large and…
In Best Practices & Insights, DevOps
PagerDuty’s Humble Origins
In a recent interview, PagerDuty Co-founder Alex Solomon shared the story of how he and his fellow co-founders Andrew Miklas and Baskar Puvanathasan came up…
Okay, Google. When Am I On-Call Next?
Is VoiceOps Ready for the Next Step? Imagine this: PagerDuty calls and a calm voice tells you that you have problems to pay attention to….
In Tech Talk
PagerDuty & SaaStr C-Level Diversity Awards
Announcing the First Inclusion for Impact Awards From PagerDuty, Crunchbase, and SaaStr In 2017, we saw an unprecedented movement within the technology industry to acknowledge…
In Events & Community, News & Announcements
4-Step Sailboat Retrospective for Smooth Sailing
Do you like sailing? Personally, I’m not a fan—not without 10 Dramamine tablets ready to go in my bag, anyway. But whether you’re a fan…
In Best Practices & Insights, DevOps
3 Ways to Create an Awesome Engineering Culture
Since joining PagerDuty as an Agile Coach, I’ve come to appreciate the engineering culture that has been fostered here. To share what has worked for…
In Best Practices & Insights, DevOps
Virtual Summit Heads to the UK
Virtual Summit is heading to the UK! Just like its sister event in the U.S., Virtual Summit UK has a packed lineup of practitioners and…
In DevOps, Events & Community, ITOps & Modern Ops
Page It Forward!
What have you done to improve the lives of your co-workers who are on-call? I posed this question to my Twitter followers to see what…
In Best Practices & Insights, DevOps
3 Reasons Why You Don’t Want to Miss Virtual Summit
Virtual Summit is almost here and we couldn’t be more excited! With only a couple of weeks to go, we thought we’d share three reasons…
In DevOps, Events & Community, ITOps & Modern Ops
Top 5 Things We’re Thankful For in 2017
We at PagerDuty have had a lot to be thankful for—2017 was a whirlwind of excitement and a number of firsts. As we look ahead…
Your Guide to Building a DevOps Culture
Depending on when you were introduced to DevOps, your perception of how DevOps is implemented will vary. DevOps started as a culture-only movement, and as…
In Best Practices & Insights, DevOps