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Remote Work in Ops

We weigh the pros & cons of adopting remote work policies, and what to consider if you’re thinking about ditching the office Remote work in ops…


In Operations Performance


New! Automatically Resolve Email Incidents with Email Parsing

Our newest feature, Email Parsing, enables you to automatically resolve incidents from your email integrations. With this feature, you can now automatically resolve email incidents,…


In Announcements, Features, Product


What Is ChatOps?

You’re probably hearing the word ChatOps more and more—at conferences, on Reddit and Hacker News, or around the water cooler (or keg). But what does…


In DevOps


PagerDuty + Desk.com App Hub

Including PagerDuty As your company’s infrastructure grows, so do the tools used to keep things up and running. The same is true for customer service…


In Announcements, Partnerships


How to Ditch Scheduled Maintenance

You like sleep and weekends. Customers hate losing access to your system due to maintenance. PagerDuty operations engineer Doug Barth has the solution: Ditch scheduled…


In Operations Performance, Reliability


October Hackday: iOS 8, Dev Docs ChatOps, and more

We love hackday here at PagerDuty – it’s a great opportunity for everyone at the company to work on projects they’re passionate about, get the…


In Events, Features


Fostering Diversity in Tech with an Online Community Policy

PagerDuty has a social media policy. Here’s how we developed it, and why. Shortcut to our Community Policy: /community-policy/ At PagerDuty, we’re committed to promoting diversity…


In Announcements


Reducing your Incident Resolution Time

A little while back, we blogged on key performance metrics that top Operations teams track. Mean time to resolution (MTTR) was one of those metrics….


In Alerting, Operations Performance


Super Charge Data Infrastructure Automation with SaltStack and PagerDuty

Welcome, SaltStack, to the PagerDuty platform! SaltStack is an open source configuration management and remote execution tool that allows you to manage tens of thousands…


In Announcements, Events, Partnerships


Movember is Upon Us….

That’s right…it’s one of our favorite times of the year here at PagerDuty: Movember. Not only do we get to grow awesome mustaches, but we…


In Events


Who watches the watchmen?

How we drink our own champagne (and do monitoring at PagerDuty) We deliver over 4 Million alerts each month, and companies count on us to…


In Events, Operations Performance, Reliability


100 and Counting: Aruba Networks Now a PagerDuty Platform Partner

We’re excited to announce that Aruba Networks has joined PagerDuty’s partner ecosystem, officially marking our 100th platform integration. Big welcome to Aruba, and big thanks…


In Partnerships


Blameless post mortems – strategies for success

When something goes wrong, getting to the ‘what’ without worrying about the ‘who’ is critical for understanding failures. Two engineering managers share their strategies for…


In Operations Performance, Reliability


rm –rf “breast cancer”

At PagerDuty, we pride ourselves in supporting the everyday hero, so naturally, we take it upon ourselves to give back to the community. Each year,…


In Events


PagerDuty @ #FS14

Last week, we attended New Relic’s FutureStack14 conference and it was a great opportunity for us to connect with our friends over at New Relic…


In Events


A Duty To Alert

Guest blog by Tim Yocum, Ops Director at Compose. Compose is a database service providing production-ready, auto-scaling MongoDB and Elasticsearch databases. Compose users trust our…


In Partnerships


Incident Status Change Notifications for Peace of Mind

Getting paged for an incident and rushing to your computer only to find that the incident was auto-resolved or acknowledged by another team member is…


In Features


How to Create a Data-driven Culture

This is the third post in our series on using data to improve your IT operations. The second post on making your metrics meaningful is…


In Alerting, Operations Performance