10 May/17 Keep Critical Apps and Infrastructure Up and Running by Michael Churchman in Incident ManagementComments "Incident lifecycle management? If we manage to stay alive from one incident to the next, it's a good day. On a bad day, it's all panic mode." Unfortunately, that's the reality... Read More
09 May/17 Better Incident Postmortems by Paul Rechsteiner in Announcements, Features, LearnComments While a major incident is ongoing, all of your focus is on restoring service: watch the smoke, figure out where the fire is, and put it out. But after service... Read More
08 May/17 Announcing the Modern Incident Resolution Lifecycle by Dave Cliffe in Announcements, Incident ManagementComments Today, we’re excited to announce a suite of new functionality to power even faster resolution and accelerate learning from major business-impacting incidents with the definitive Incident Resolution Lifecycle. With this... Read More
04 May/17 After the Disaster: How to Learn from Historical Incident Management Data by Chris Riley in Incident Management, MonitoringComments Your high school history teacher no doubt delivered to you some variation on George Santayana's famous remark that, "those who cannot remember the past are condemned to repeat it." I'm pretty... Read More
01 May/17 PagerDuty and Atlassian Collaborate for Faster Incident Resolution Times by Jose Mora in AnnouncementsComments We are very pleased to announce that PagerDuty and Atlassian are continuing to collaborate and improve best practice around the incident resolution lifecycle and make the world of unexpected chaos... Read More
01 May/17 Video Conferencing in the Operations Command Console by David Hayes in Features, TechnologyComments Get face to face One of the great things about being a platform is that your users have the ability to take your product in a different direction than you... Read More
27 Apr/17 Incident Management for IoT Today by Twain Taylor in Incident Management, Innovation, TechnologyComments The Internet of Things (IoT) is starting to become very popular in the lives of people, and in enterprises globally. While it began as a novelty, more innovative and mission-critical use cases... Read More
26 Apr/17 Who Handles the Call? by Mike Mackrory in Collaboration, On-Call DutyComments In today’s integrated digital economy, the IT infrastructures at most corporations can no longer exist in silos. The overwhelming benefit of integration is the rapid development of new ideas and... Read More
25 Apr/17 This Is Not Your Golden Ticket to Success, but It’s a Start by Joe Sexton in Life at PagerDuty, ThoughtsComments Now that you’re well-equipped with how to fast track your career and survive the high growth startup stage, in this post I’ll share my advice on how to make time... Read More
20 Apr/17 Better Code Reviews Through Empathy by Cory Chamblin in CollaborationComments Code reviews are an important part of the modern software lifecycle. Unfortunately, a lot of cycles are burned and morale is damaged because there are few guidelines given to reviewers... Read More