Equitably distribute on-call responsibility and streamline incident response with Round Robin Scheduling
PagerDuty is excited to introduce Round Robin Scheduling. Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Automatically assigning new…
Intelligent Swarming vs. Tiered Support: How Customer Service Teams can use PagerDuty to Swarm Critical Issues
Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and…
In Alerting, Best Practices & Insights, Incident Management & Response
Learn how PagerDuty can help address critical work across all departments
PagerDuty’s Operations Cloud helps organizations with critical work across the entire business, from IT teams to customer service to human resources, marketing, sales, and more….
In Collaboration, Product
Scrum Ceremonies: A Beginner’s Guide
A Scrum Ceremony is a type of scrum event or meeting that is intended to help move projects forward in a more timely and efficient…
In Engineering
The Human Side of Being On-call: 5 Lessons for Managing Stress, Anxiety, and Life While Being On-call
Within DevOps, we talk a lot about the on-call process—but what about the human side of being on-call? For example, what are effective ways of…
In Alerting, Best Practices & Insights, Digital Operations, Incident Management & Response