| In Alerting, Best Practices & Insights

You’ve just realized that something has gone critically wrong, and you can’t fix it yourself. Particularly if you work within a collaborative DevOps environment, it’s better to get by with a little help from you friends. Effectively coordinating the incident response across subject matter experts and front-line responders is a secret to operational success that differentiates top teams. So it’s important that you have an effective and efficient way to to sound the alarm, and make sure that your conversations are recorded and actionable.

Outages are chaotic, and it can be difficult to figure out the best way to let your  customers know what is going on. One of the first big decisions you’ll need to make is whether you’re going to respond only to people who inquire about the issue, or if you’re going to be more proactive and post updates publicly. Many of the leading technology companies have begun to transparently discuss outages with their customers, and there are a number of good business reasons for doing so. Regardless of your approach, here are 6 things you can do to ensure successful customer communication during outages.

Guest post by Alexis Lê-Quôc, co-founder and CTO of Datadog. Datadog is a monitoring service for IT, Operations and Development teams who want to turn…

This post is the second in our series about how you can use data to improve your IT operations. Our first post was on alert fatigue….

Since we launched on-call handoff notifications, lots of our customers have used them to be notified about their on-call responsibilities to make sure they never…

| In Best Practices & Insights, DevOps, Tech Talk

In its simplest form, website monitoring is the process of testing and verifying that end-users can can actually use your service. There are several great…

Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you…

Many solutions offer email alerts to notify customers of an issue. Email alerts are effective if you’re in front of your inbox all day, but…

This is Part 1 in a multi-part series dealing with tips for being on-call.

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